Customer Service, reception, secretary

Была больше месяца назад

По договорённости

30 лет (родилась 02 января 1995)

Конаково, удаленная работа, готова к переезду: Москва, Нижний Новгород и ещё 5 городов

Занятость

не указано

Гражданство

не указано

Контакты

Почта

Будет доступна после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 5 лет и 11 месяцев

- Апрель 2019 – апрель 2020
- 1 год и 1 месяц
GSO (Guest Services Officer)
Royal Caribbean Ltd Florida USA, Город за рубежом
http://rccl.com
Обязанности и достижения:
• Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float; • Assists guests during boarding and departure process, including establishing onboard credit, selling and printing Explorations. Tickets and closing of guest accounts; • Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements; • Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations.
- Апрель 2018 – март 2019
- 1 год
RSPH (Room Service Phone Operator)
Royal Caribbean Ltd Florida USA, Город за рубежом
http://rccl.com
Cruise ship company
Обязанности и достижения:
• Operates switchboard equipment to answer room service questions and takes room service orders.; • Provides guests with information and handles special requests; • Organizes orders and relays orders to service personnel to prepare orders; • Calls guests to ensure satisfaction with delivery and food quality. Tracks delivery times and guests’ comments; • Responds to guest complaints in a considerate, professional and positive manner.
- Август 2017 – март 2018
- 8 месяцев
RA (restaurant attendant)
Royal Caribbean Ltd Florida USA, Город за рубежом
http://rccl.com
Cruise ship company
Обязанности и достижения:
Meeting guest at the entrance; escort to the tables; Serving the guest during the mealtime; Ships emergency and safety training for the guests; Being a part of the ‘Care Team’; Dealing with medical emergencies during the duty.
- Июнь 2014 – март 2017
- 2 года и 10 месяцев
: Administrator
Transport agency
Обязанности и достижения:
• Answering incoming calls; taking messages and re-directing calls as required; • Dealing with email enquiries; • Taking minutes; • General office management such as ordering stationary; • Arranging both internal and external events.
- Июнь 2013 – сентябрь 2013
- 4 месяца
Train Steward
Ukrainian Railways
Обязанности и достижения:
• check tickets and documents while boarding a train; • Provide services to ensure the safety and comfort of passengers aboard trains; • Greeting passengers, explaining the use of safety equipment; • Answering questions related to travel.

Образование

- Высшее образование
- Дневная/Очная
- 2017
Ukrainian State University of Railway Transport. Kharkov, Ukraine
Факультет: Engineering and projecting railway station
Специальность: Engineering and projecting railway station

Обо мне

Дополнительные сведения:

Personal characteristics o Communicative; o Logical; o Passionate; o Focused; o Motivated; o Professional; o Cooperative; o Positive; o Team-minded; o Flexible; o Fast learner o Dealing with stressful situations in a calm and professional manner. Computer skills • MS Office (Word, Excel, Outlook, PowerPoint) • Google Drive (Docs,) • Email (mail merge, filters, folders, rules) • Social Media (Facebook, Twitter, Instagram).