Customer&Tech support specialist / fully remote

Была больше месяца назад

По договорённости

34 года (родилась 07 сентября 1991)

Москва

Занятость

неполный рабочий день

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Профессиональные навыки

Databases
Technical Translation
Customer Support
Customer Service
Business English
Technical Editing
Written Translation
Auditing
Communication skills
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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 11 лет и 11 месяцев

- Декабрь 2021 – работает сейчас
- 4 года
Customer support specialist
crypto broker
Обязанности и достижения:
Providing tech and product support to the platform's users, including audit for trading accounts, testing and escalating any discrepancies found in the work of the platform's services to developers. Working with databases, google spreadsheets, etc.
- Апрель 2020 – август 2021
- 1 год и 5 месяцев
Customer Support Specialist
E-commerce Group Ltd
Обязанности и достижения:
High-level customer support, handling a huge amount of queries, resolving complicated issues by talking to the customer, working with complaints, negotiating the best possible outcome for both the company and the customer. Application of customer-retaining practices, different approaches of cost-benefit analysis techniques. Mentoring, consulting for the company's newcomers. Communication with suppliers, compiling answer templates for a range of specific situations. Proofreading company's documentation; Copywriting.
- Декабрь 2019 – март 2020
- 4 месяца
Customer Support Manager
Social Discovery Ventures
Обязанности и достижения:
Working with databases, working with tickets in Jira, assistance in elimination&resolution of different technical problems, handling payment issues on the website, localization of blocked transactions in the system, advising clients on all kinds of the services of the websites, promotion of the services. (Desk.com, Casengo, HelpDesk, TalkDesk)
- Июнь 2019 – ноябрь 2019
- 6 месяцев
Customer Support Manager
Medlabel
Обязанности и достижения:
Organization of medical assistance for the RCCL employees in their hometowns under the relevant regulations in a timely manner. Interaction with representatives of the RCCL company, medical facilities, and medical team. Looking for new medical facilities and establishing new contacts with the insurance departments of medical facilities, keeping a history log for each case in the database, arranging hotels / tickets / taxi, creating invoices for payment, processing checks for reimbursement, working with documents (translation of doctors' CVs, collecting preoperative package, etc), 70% correspondence, 30% phone.
- Октябрь 2013 – июнь 2019
- 5 лет и 9 месяцев
Private English tutor
self-employed
Обязанности и достижения:
- Curriculum development, preparation of educational materials, tailoring the course for specific needs of a student. - Educational process enhancement with the aid of MyGrammarLab and personal ideas. - Preparing students for examinations on the English language (on the CAE type tasks basis)
- Октябрь 2014 – февраль 2015
- 5 месяцев
Editor/translator
ОАО "Red Star"
Обязанности и достижения:
Translation of technical documentation such as different worksheets, maintenance and overhaul manuals, operation order instructions, passports for different aircraft equipment. Proofreading of Russian texts.
- Октябрь 2013 – август 2014
- 11 месяцев
Editor/translator
Voentekhinizdat
Обязанности и достижения:
Translation of technical documentation such as maintenance manuals, operation cards, passports for different military airborne equipment.

Образование

- Высшее образование
- 2020
Moscow Lomonosov State University, Moscow
Факультет: The Faculty of Foreign Languages and Area Studies
Специальность: Translation and Translation Studies
- Высшее образование
- 2013
Moscow State Pedagogical University, Moscow
Факультет: Foreign languages
Специальность: English lexicology, Linguistics

Обо мне

Дополнительные сведения:

Will tell more over the interview Databases, Technical Translation, Customer Support, Customer Service, Business English, Technical Editing, Written Translation, Auditing, Communication skills