Community manager

Был больше месяца назад

По договорённости

36 лет (родился 02 января 1989), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 16 лет и 7 месяцев

- Февраль 2020 – работает сейчас
- 5 лет и 10 месяцев
Community Lead / Operations
Wework, Москва
https://www.wework.com/ru-RU/l/russian-federation
Commercial Property Construction (Retail Spaces, Office Buildings), Real Estate Management and Use
Обязанности и достижения:
Responsible for: - Members Engagement & Retention - Sales Support - In-house Member events - Building Operations and Management (including Contractors management: Engineering, Cleaning, Security etc) - Building Health & Safety / Fire Security / Guards service - Goods purchase management / Stock management - Building P&L control (focused mainly on expenses) - Annual Operations budget planning and execution - Landlord communication (rent, payments, engineering, water treatment etc) - Supplier chain selection and control over contract execution Success throughout the year: - Continuous building Ops structural improvements, including POC development and implementation - Very high Member NPS (Personal, Team, Building) - Strong cross-functional team cooperation - Post-COVID building setup - Planned Preventive Maintenance measures done on-track and proactively - New partnerships signed - Numerous in-house events developed and held
- Декабрь 2017 – работает сейчас
- 8 лет
Community Manager
Destiny Russian Community, Москва
https://vk.com/vostokleague
Production of Multimedia and Content, Editing, Production and sale of promotional merchandise, Production of Print Material, Marketing, Advertising, Designer, Event and PR Agencies
Обязанности и достижения:
This is 100% non-funded activity and it's based on just the enthusiasm. All is done as a part of the team of people who love the game and want the game community to be alive and prosper. As a Community manager driving Destiny and Destiny 2 players active base across Russia I'm responsible for: - Content creation (Social networks, YouTube) - Event full cycle production (Concept / production / script / gifts / merch) - Online/Offline tournament organization (Destiny Vostok League): 2 tournaments have been successfully delivered in 2017 and 2019 (presentation is available upon request) - Merch development / production / Sales - Online giveaways / raffles - Player base engagement - Podcast creation (Guardian.fm and Two Titans) - Sponsors communication - GameDev communication (Bungie). Negotiations on the podcast special guests - 3rd party Destiny-related events hosting (XBOX booth at Igromir 2019) Moderated Online Communities: https://vk.com/twotitans (3k subscribers) https://vk.com/vostokleague (3k+ subscribers at the moment of the tournament) previously: https://vk.com/guardian.fm (23k subscribers) Destiny Vostok League - First Russian Destiny / Destiny 2 Tournament: Destiny Vostok League trailer (113k views): https://shorturl.at/lOPW6 Destiny Vostok League post-tournament video (40k views): https://shorturl.at/dlAEF Destiny Vostok League sponsor presentation: https://shorturl.at/mnCIV
- Февраль 2019 – ноябрь 2019
- 10 месяцев
Key account manager
Trax Retail, Москва
http://traxretail.com
Software Development, System Integration, Technological and Business Processes Automation, IT Consulting, Retail Chain (Food), Retail Chain (Drugstore Goods, FMCG)
Обязанности и достижения:
Trax Retail is a company digitizing the physical world of retail. It offers an exclusive state-of-the-art computer vision technology, powered by neural network algorithms. The solution helps retail brands to monitor the in-shelf activities, product facings and track the Out-Of-Stock. In addition, each and every customer gets a comprehensive personal cabinet to track the reports, monitor call-to-actions and KPIs which can be customized to specific needs. The result is cost optimization, audit time savings and a live picture of what's happening in-store. As a KAM at Trax Retail I'm responsible for: - Business Development for new customers - Managing existing accounts - Delivering Sales demos and presentations - Cross-selling and up-selling to existing customers - Proposals preparation and presentation - Bidding participation - Forecasting and Reporting - Working closely with Project Manager (Professional Services), Development Team, Pricing and Customer Success Team.
- Август 2016 – январь 2019
- 2 года и 6 месяцев
Accessories Sales Delegate
BMW, Москва
http://www.bmw.com
Cars, Trucks, Motor Transport, Buses, Trolleybuses (Manufacturing), Cars, Trucks, Motor Transport, Buses, Trolleybuses (Promotion, Wholesale)
Обязанности и достижения:
As an Accessories Sales Delegate I am currently involved into the continuous process of BMW Dealership Network development. Responsible for 30 dealers across Russia. Main Tasks: • Be a "Single point of contact" for the respective Dealers across the Aftersales Department (Parts, Accessories, Service) • Develop the original accessories product sales at dealers (Wholesale and Retail) • Analyse the x-sell and upsell opportunities. Creating local packages and editions. • Steer dealerships campaign participation. (Marketing, Aftersales, Sales Campaigns) • Responsible for the following product types: Original Accessories, M Performance Parts (BMW Technical tuning division), Complete Wheel Sets, Customer Chemicals (Car Detailing Products) • Main fields of responsibility: Dealer wholesale KPI achievement, accessories per retail KPI achievement, Visual Merchandising in the showroom • Extra measures development for Dealers to help to achieve Accessories-related sales plans. Achievements: • Quarter-based personal KPI Achievement • Success at establishing contacts at different levels across the dealership. • Broad experience at Top management level negotiations. • Passed the Advanced "Accessories Sales Manager" certification at the Munich HQ. • Product trainings and certification for the dealerships employees. • Product trainings delivered in 2017 at the BMW Training Center: 18. • Product trainings delivered in 2018 at the BMW Training Center: 22. • New cars launch accessories training for the dealerships • Translation (from EN) and proofread of numerous product argumenters, website sections, product information. • Active participation and collaboration with other departments (Marketing, New Car Sales). • M Performance Tour (customer education event) Accessories Masterclass Host • Campaign and product promotion measures development. • Publication in AutoBusinessReview (Sep 2018) with an article on smart accessories sales at the car dealership.
- Апрель 2014 – август 2016
- 2 года и 5 месяцев
Customer Success Manager
Arkadin
Обязанности и достижения:
As a Service Delivery Manager (promoted to Customer Success Manager) I was involved into the entire Sales Process, covering such tasks as: Pre-sales, Product presentation / Demonstration, Customer Trainings, Post-Sales communication, Customer Support and Retention. Successful projects: Auchan, Rosbank, Gefco, Fesco, Credit Agricole, Volvo Cars, Lafarge-Holcim, Sibur, Nordgold, Continental and many more. Key Achievements: • In 2015 promoted to Customer Success Manager. • Customer trainings/demonstration/Service Roll-out: 400+ (includes online and offline product demonstration, train-the- trainer sessions, onsite sessions, online and offline support and Q&A sessions. • Responsible for Customer retention process and upsell/x-sell company strategy. • Web Event Service on-site for a number of our clients.
- Ноябрь 2013 – март 2014
- 5 месяцев
Virtual Sales Account Manager
Cisco Systems
http://www.cisco.com
Обязанности и достижения:
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. • Run-rate projects, IT infrastructure upgrade deals (Server/ Storage/ Networking/ Software/ Cloud). • Own the contract and contract renewals for new work for an existing clients. • Approve Change Orders and invoices, and responsible for payment collections. • Bottom 80 Accounts involved into INTER RAO ES structure and its affiliates business development. Key Achievements: • Successfully completed Product and business processes trainings. • Successfully approached and engaged customers to raise new business. • Success in collaboration with distributors and resellers/integration. • Completed several IT deals in Q1FY2014.
- Июнь 2011 – октябрь 2013
- 2 года и 5 месяцев
Sales Support Management Coordinator
Hewlett Packard Enterprise
Обязанности и достижения:
• Business processes consultancy and assistance for Sales Account Managers in Enterprise Business department. • Negotiatons and communications with various partners (Distribution, System Integration companies). • Holding and monitoring of all deals for key customers in Public/Quasi-Public/Commercial Sector (Government, Defense, Machinery, Air Carrying Companies). • Quality control of customer/deal data in various CRM/ERP systems (Oracle-based and non-Oracle based systems, local excel databases and Tools). • Responsible for key processes during Close&Won phases for Opportunities. • Coaching of fresh graduates sales support employees. Key Achievements: • Success in selling Technological Services along with hardware ordered through Distribution channel. • Proposed and implemented improvements/bug fixes to CRM (Salesforce.com). • Promoted as PA to Commercial & Public Sector Manager.
- Январь 2011 – июнь 2011
- 6 месяцев
New Car Sales Manager
Autopassage Ford
Обязанности и достижения:
• Sell the required number of vehicles as per targets while maximising the profit on each unit. • Achieve Retrofit / Financial Product / Insurance per Retail KPIs. • Strive to delight customers and work towards achieving the highest degree of customer satisfaction. Key Achievements: • Successfully driven Sales Quota (90-110%). • Very high Overall Customer Satisfaction (91% of all-time Sales).
- Апрель 2010 – ноябрь 2010
- 8 месяцев
Store Sales Manager
Lifestuff
Обязанности и достижения:
Job Functions: • Complete store operational requirements by scheduling and assigning employees; following up on work results. • Maintain store staff by recruiting, selecting, orienting, and training employees. • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Февраль 2009 – январь 2010
- 1 год
Web Projects Manager
Aero Advertising Agency
Обязанности и достижения:
• Establish Web project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters. • Develop Web solution by formulating objectives; planning project life-cycle deliverables and resource availability and application. • Implement Web solution by monitoring project progress. • Assure quality Web solution by developing and completing test plans

Образование

- Высшее образование
- 2011
Russian State Technological University named after K.E. Tsiolkovsky (MATI)
Факультет: Economics
Специальность: Financial Management. Master's Degree.

Обо мне

Дополнительные сведения:

I’m a professional with a broad experience and background in different business verticals. Throughout my career I’ve put a lot of effort into discovering new knowledge in my field of responsibility and beyond. I pay the most attention to details, I do care about the team work and invest myself wherever it may be useful. I understand how to set goals and achieve them. Aside from my previous corporate experience – I’ve got a lot of interests: Hi-tech, photography, roadtrips, cars, self-education and more. Until the end of 2017 I used to invest a lot of time in creating and playing music in a band while staying on a full-time job managing everything with success time-wise with not losing quality and precision in what I do. I’m currently looking for an interesting place to work. I’m looking for a team of people who share the common interests in and besides the job itself. The community is a very important factor to me as I like how it works out when everybody comes together and puts his or hers “super power” on the table. QUALIFICATIONS: • Basic Service Delivery Certification. Arkadin, Dubai Regional HQ, Apr 2014 • Advanced Service Delivery Certification. Arkadin, Dubai Regional HQ, Apr 2015 • Advanced Customer Success Management Certification. Arkadin, Dubai Regional HQ, Dec 2015 • Basic Accessories Sales Management Certification. BMW Group Training Center, Munich, Nov 2016 • Advanced Accessories Sales Management Certification. BMW Group Training Center, Munich, Nov 2017 • Advanced Excel User Certification. "Specialist" Training Center, Moscow, Jun 2018 INTERESTS: • Travelling • Mobile and Professional Photography • Music (Composing, mixing) • Cars (Service, maintenance, tuning, trips) • Self-Education (TED, Podcasts, Web magazines etc) Sales Management, Customer Service, Analytical skills, Business English, Product Promotion, Driving Licence B, MS PowerPoint, Access, Пользователь ПК, Английский язык, MS Outlook, Adobe Photoshop, Account Management, CRM, salesforce.com, web conferencing, Public Speaking, Проведение тренинга для новых сотрудников, Проведение тренингов для специалистов и линейных руководителей, Подготовка презентаций на иностранном языке, Проведение презентаций, Групповое обучение, Дистанционное обучение, Ведение переговоров, Business Planning