Резюме № 47777035
Обновлено 9 ноября 2020
Обновлено 9 ноября 2020
Center Manager, Property Manager
Была больше месяца назад45 лет (родилась 20 декабря 1980)
Санкт-Петербург, готова к переезду: Москва
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 20 лет и 2 месяца
- Июль 2016 – работает сейчас
- 9 лет и 6 месяцев
Market Leader
IKEA (world wide leader in retailing furniture and products for better everyday life, 400 hypermarkets in 46 countries, 190000 co-workers)Розничная сеть (мебель), Мебель (продвижение, оптовая торговля), Мебель (производство)Обязанности и достижения:
Achievements: Commercial part: 1. Driven visitation to IKEA +7% in FY19 to LY, while visitation in Mega dropped 21% to LY, in Auchan -17% and in OBI -9% 2. +11% in cross-visitation from Mega to Ikea in FY19 to LY 3. Developed and implemented new format of MEETING PLACE within the project of IKEA-MEGA physical integration: * New media created - new format of IKEA customer restaurant, new entrance group to IKEA store with the design that naturally drive visitation flow, additional entrances to IKEA store, new possibilities for payment for the customers and other improvements for customer shopping experience * New customer service - hands free shopping - target was to prolong shopping time for customers who already made some big purchases at core tenants so that they can leave their bags and go on shopping and get them back when driving out from the parking or even order home delivery, also we targeted to increase average ticket in shopping mall. So we gained +21% in av. ticket to LY and + 20 minutes in time spent in mall 4. Developed new strategy in tenant mix in shopping mall in 2 directions: a) general tenant mix in shopping mall to increase attractiveness of mall as destination; b) tenant mix location near core tenants to increase cross visitation - +20% targeted 5. Increased visibility of IKEA brand in shopping mall in frames of strategy “News culture store” to shout about news - we gained +3% of visitors who didn’t plan to visit IKEA while coming to shopping mall 6. Increased top of mind Brand Awareness of IKEA from 74% up to 83% in FY18 7. Became first choice in shopping destination in home furnishing segment in FY18 - among 87% consumers in Ural Federal District market 8. Food & Beverage: total rebuild of IKEA food facilities with new production lines for bigger volumes, new attracting seating areas and new coffee shop area. + 34% growth of IKEA restaurant visitors, + 21% sales growth in restaurant, +18% of new (first time visitors) and new customer profile groups attracted. Meanwhile sales of slow food tenants in Mega had negative to LY development in spite of food court performed renovation. Operational Part: 1. Managed to keep Operational costs on the same level during 3 years in spite of big investments and increased depreciation costs impact. 2. Compliance, Safety and Security - result of Security check - 98%, all official checks from fire inspections passed ok during 3 years 3. Electricity consumption cost decreased 17% during 3 years 4. Breakthrough in sustainable perception of IKEA brand in Ekaterinburg +19% in FY18 to LY - mainly due to waste management KPIs (were officially published) and due to promotion of sustainable products on sales floor helping customers understand how to save resources consumption 5. Developed effective preventive maintenance plan to eliminate negative operational impact on IKEA in case of equipment breakage. 6. Compliance with all commercial and safety standards during rebuilds to ensure customer positive perception and shopping comfort. 7. Clean and tidy store - 91% of customers appreciated this in FY18 8. Renewed customer facilities as WCs, cloak-rooms, elevators and travellators, entrance groups to shopping mall for crowd management and heating consumption economy, and improved parking level- Октябрь 2015 – июнь 2016
- 9 месяцев
Project Manager for Store in shape as new project for commercial renewal in Rostov store
IKEA (world wide leader in retailing furniture and products for better everyday life, 400 hypermarkets in 46 countries, 190000 co-workers), Ростов-на-ДонуРозничная сеть (мебель), Мебель (продвижение, оптовая торговля), Мебель (производство)Обязанности и достижения:
Project goals - develop commercial solutions up-to-date and implement them fast; store goals - keep on selling Project pains: 1. Before implementing new commercial area we need to build temporary zone for the exact product category for store to keep turnover 2. Shared resources (specialists are the same for the project and the store) 3. Technical aspects (fire resistance class of construction materials, lighting) 4. Mutual agreement of common solutions from store local team and Service Office Result: 1. +5 higher in index than country development in turnover for rebuilt commercial areas 2. 8000 m2 rebuilt within for months without disturbing store operation and kept dynamic of store turnover development 3. Developed and implemented solutions for improving mechanical sales system - easy to find goods - +7%, news visibility - +8%, FAQs in each department decreased - 20-30% 4. Developed construction solutions with required changes for walls, ventilation and partitions 5. Accepted solutions everyone believes in (Service Office and local team) 6. Developed leaders - 3 from 5 made next step in career- Июнь 2013 – октябрь 2015
- 2 года и 5 месяцев
Sales Manager in IKEA Samara, 70 people in the department
IKEA (world wide leader in retailing furniture and products for better everyday life, 400 hypermarkets in 46 countries, 190000 co-workers), СамараРозничная сеть (мебель), Мебель (продвижение, оптовая торговля), Мебель (производство)Обязанности и достижения:
Achievements: 1. +119 turnover development index 2. 3d place in the country among 14 stores in volume development index - +116 to LY 3. The highest furniture share among regional stores - 63% 4. Created and developed strong sales team 5. Provided high level of engagement among co-workers - 89% 6. The lowest staff turnover in the country - 11% 7. Less than a year had the successor to my own position- Июль 2007 – июнь 2013
- 6 лет
Business Navigation and Operations Manager in Samara, Rostov and projects of opening Omsk, Ufa, Sama
IKEA (world wide leader in retailing furniture and products for better everyday life, 400 hypermarkets in 46 countries, 190000 co-workers)Розничная сеть (мебель), Мебель (продвижение, оптовая торговля), Мебель (производство)Обязанности и достижения:
1. Reached positive bottom line in Samara in the first year of store operation 2. 40% of cost reduction in Rostov 3. Reached max productivity level among regional stores in Samara in 2012 4. Min % of controllable costs from turnover among regional stores in Samara in 2012 5. Best place in the world in inventory losses in Samara in 2012- Апрель 2006 – июнь 2007
- 1 год и 3 месяца
Interpreteur
ALCOA FLAT ROLLING PRODUCTION, СамараЧерная металлургия (производство чугуна, стали, проката)Обязанности и достижения:
Translation of technical documentation and negotiations- Ноябрь 2005 – март 2006
- 5 месяцев
Operational Manager
Обязанности и достижения:
Participation in Store Management Team Managing processes and people Procedures development for store functions optimization Negotiations with suppliers Contracts conclusion Services and goods suppliers controlling Support in store administrating and staff planning Support in effective resources usage Contact with state federal departments for solving issues for store operating.
Условия занятости
- Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Образование
- Высшее образование
- 2003
Обо мне
Дополнительные сведения:
Strong leadership, managing skills, team player. I’m result and people oriented.
Brand promotion, Market penetration, Increase sales in omnichanel reality, opening new touch points, Create and implement business development strategy, Sales Management, Service sales management, Product and price strategy management, Competitor monitoring, Investment Planning, E-commerce development, Effective budgeting and forecasting, Turnover development, Increase bottom line, Develop and implement effective marketing activities, Costs optimization, Business process optimization, Crisis Management, Negotiation skills, Tenders and purchase management, Risk management, Inventory losses decrease, Preventive building maintenance, Tenant management, Conducting Tenders, Service providers control
Иностранные языки
- Английский язык — cвободное владение
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
Похожие резюмеВсе 2 похожих резюме
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Обновлено 18 апреля 2009
Последнее место работы (17 лет и 12 мес.)Генеральный директорЯнварь 2008 – работает сейчас
Regional sales manager25 000 ₽
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