Обязанности и достижения:
Serves as key interface or liaison between the account, Inside Sales, Service and Support, Business Ops, Sales Ops, Marketing and Billing/Accounting.
Responsible for cross-selling solution offerings to the assigned channel account and their internal channels and teams to drive new business or leads to Inside Sales.
Requires strong relationship management, sales skills, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitability.
Schedules and conducts regular meetings with channel accounts to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions and provide ongoing training.
Promotes customer confidence in NCR, which will lead to long term business relationships.
Fulfills the role of expert on all channel account requirements for the assigned accounts and escalate any issues, as necessary, to the appropriate parties.
Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.).
Obtains channel account or industry information that assists in responding to customer's needs and requirements.
Understands the formal and informal decision making process within each of the accounts.
Targets identified representatives of existing and assigned accounts; Partners with other business units to expand cross-sell opportunities.
Recognizes the channel accounts key challenges in their business operations and identify products and solutions to their customer's area of need; Identify possible opportunities for other business unit or division solution offerings.
Responds constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care.
Tracks the sales process through forecast submissions for assigned accounts.
Designs a plan to effectively manage his/her assignment in order to maximize incoming revenue and profits, and to meet the weekly, monthly, quarterly and annual quota objectives.
Responsible for primary accountability for ensuring that assigned accounts are being properly serviced by NCR in a manner that reflects NCR's commitment to delivering high quality products and services; Track growth/decline within accounts.
Leverages all NCR support groups and internal resources in order to service the customer in order to retain and potentially grow the level of business in each assigned account.
Identifies NCR's major competitors in the account and assess the competitor's products/services, and compares their strengths and weaknesses relative to NCR's.
KPI: Y2Y Sales growth 2017 – 28%
Clients: Spar MV, Megapolis/Victoria/Dixi, Leonardo, Vernyj, Detsky mir, Voentorg
Partners: Shtrih-M, RRC, HRS, Crystal, Vesy, Terlis, System Group, HelpLine, Soatron, CNS