Aftersales Director / Director of Department / Technical Director

Был на этой неделе

300 000 ₽

42 года (родился 29 января 1983), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Профессиональные навыки

Making proposals
Creation of Business Plan
Customer orientation
Discussion skills
Английский язык
Управление командой
Организаторские навыки
Team management
Деловая коммуникация
Руководство коллективом
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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 4 месяца

- Январь 2023 – февраль 2025
- 2 года и 2 месяца
Aftersales Director
SDAC RUS
http://sdacgroup.ru
Обязанности и достижения:
- launch of a new brand, develop strategy; - development of the Aftersales policy (warranty, spare parts, service); - budgeting (year, monthly), GM2 control; - optimization and automation of the processes; - spare parts pricing, market of spare parts analysis; - development reports for aftersales activities control (spare parts, warehouse, warranty, service); - negotiations with customers and supplies; - development of a service contract; - organization and holding tenders; - implementation of dealers training (service, spare parts, warranty); - presentation aftersales for dealers and partners - adaptation of documentation for dealers.
- Октябрь 2021 – декабрь 2022
- 1 год и 3 месяца
Aftersales Director
Autoretail M, LLC
http://autoretail.ru
Обязанности и достижения:
- development of a strategy for Aftersales for a network of service stations in Moscow and the other regions of the RF (15 services); - introduction of new products to increase profits, identification of growth points for service stations; - budgeting (year, monthly); - control of revenue and expenses, GM2; - set KPI for the service stations, analysis of the results, implementation of corrective measures; - launch of a new service stations; - automation of 1C processes for Aftersales; - centralization of spare parts and warranty; - development and implementation of measures to increase NPS, analysis of results; - implementation of measures aimed at providing service stations with production personnel.
- Июнь 2017 – октябрь 2022
- 5 лет и 5 месяцев
Aftersales Director
Mercator Holding, LLC, Москва
https://merkatorgroup.ru
Обязанности и достижения:
- make aftersales department (4 service stations, more than 100 employers) - budgeting (year, monthly); - build regional service net; - optimization and automation of the processes; - increase volume of service sales; - make motivation system, place KPI for department, analysis of the results - revision of spare parts on stock, creation marketable stock, placing targets to control it; - creation new types of repairs in workshops - implementation internal training for mechanicals; - revise warranty work, creating a cost recovery process - presentation of service for customers and partners; - relocation of workshop.
- Октябрь 2015 – март 2017
- 1 год и 6 месяцев
Head of Aftersales Department
ISUZU RUS (SOLLERS ISUZU)
http://www.isuzu.ru
Maintenance, Repairs of Automobiles, Cars, Trucks, Motor Transport, Buses, Trolleybuses (Manufacturing), Cars, Trucks, Motor Transport, Buses, Trolleybuses (Promotion, Wholesale)
Обязанности и достижения:
- organize work of Aftersales Department (service, spare parts, logistic); - budgeting; - make a group of regional managers; - creation Aftersales Policy of Isuzu Rus (Service, Warranty, Spare parts); - make new tools to increase sales (external warranty, service contract, bonus program for dealers etc.); - pricing of spare parts; - set KPI for the aftersales, analysis of the results; - revision of spare parts stocks (make it actual for market); - negotiations with supplies and customers; - organization of training for dealer net (warranty, spare parts); - development special offers for fleet customers; - creation of new warehouses in Russia.
- Июнь 2011 – октябрь 2015
- 4 года и 5 месяцев
Chief of Service Division/Warranty engineer
Hino Motors Sales LLC
http://hinomotors.ru
Cars, Trucks, Motor Transport, Buses, Trolleybuses (Manufacturing), Cars, Trucks, Motor Transport, Buses, Trolleybuses (Promotion, Wholesale)
Обязанности и достижения:
- creation of a service department and organization of its work; - creation and implementation of warranty policy, procedures and reporting; - budgeting; - reviewing claims from Dealers, making payments; - communication with the manufacturer on issues of warranty, service, supply of spare parts for warranty repairs; - make procedure to control sold trucks; - development and implementation of truck storage procedures (for dealers), PDI and maintenance. - make Bodybuilder Policy; - organization certification of bodybuilders and quality control of their products; - make Policy for goodwill; - make rules to install tachograph, telematics equipment, heaters etc.; - organization of trainings for dealers (warranty, service); - organization of work with the insurance company; - adaptation of technical documentation for Dealers; - negotiations with customers, Dealers, suppliers. - participation in tenders and projects: Holiday, Coca Cola, Russian Post, MTEK, X5.
- Сентябрь 2006 – май 2011
- 4 года и 9 месяцев
Chief of Warranty Department/Warranty engineer
REDEGI Group
Maintenance, Repairs of Automobiles, Car Retail (Dealer Center)
Обязанности и достижения:
- organization of the warranty department's work; - control warranty and after warranty cars repairs (time, spare parts delivery, quality); - consideration of claims from customes; - control of debit for warranty repairs; - support of service station for technical documentation; - consideration of claims from customers about repair quality; - make claims to Distributors; - pre-trial resolution of conflicts with car owners.

Образование

- Высшее образование
- Дневная/Очная
- 2006
Moscow State Technical University «MAMI»
Факультет: Energy Device Construction and vehicle construction
Специальность: Engineer of Electrical Equipment of Vehicles and Tractors

Обо мне

Дополнительные сведения:

I am an expert in: - launching new projects; - improving the efficiency of service and after-sales service; - formation of new growth points; - structuring and automation; - graduated Moscow State Technical University «MAMI» with distinction - english - can take interview; - assured user of computer: Incadea MS Office (Word, Excel, PowerPoint), AIC, 1С; - sociable, active - married, children; - operating permit group В, experience 19 years.