Заместитель руководителя отдела банка

Был больше месяца назад

По договорённости

36 лет (родился 10 января 1989), не состоит в браке, детей нет

Москва

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 1 год и 7 месяцев

- Август 2008 – февраль 2010
- 1 год и 7 месяцев
Заместитель руководителя отдела Customer Service Operations
ZAO KB "Citibank", Москва
Обязанности и достижения:
Achievements: Several gratitudes from corporate clients for providing qualified service, for making good market decisions Became the best employee of Citigroup (award Citigroup Cient First) [2009] Functions: - Motivation of employees on fulfilment Sales Targets - Stimulation of employees to increase service quality coaching of employees - Organisation of sales contests - Adjustment of communications between departments - Introduction of innovations in working process by change of existing procedures and creation the new ones - Management of working statistics of a department as a whole dep. and of each employee, discussing this data with them and motivation them for further improvement - Creation of the consolidated multifactorial reports on work of a department and the analysis of statistical data - Management entering / proceeding calls - Processing of the business correspondence (distribution, sending) - Consultation of clients on production of bank and attraction of new clients - Complex support of the client and assistance in carrying out of bank operations - Work with problem clients

Образование

- Неполное высшее образование
- Вечерняя
- 2010
Финансовый университет при Правительстве РФ
Факультет: Финансы и Кредит
Специальность: Банковское Дело

Обо мне

Дополнительные сведения:

- Advanced knowledge of Banking Law - Bases of Bank Management - Advanced knowledge of administration - Bases of Business Estimations - Advances knowledge of Estimations of activity of the Central Bank and the Credit Organizations - Professional knowledge Banking Accounting of the Credit Organizations in the Russian Federation - Professional knowledge of equity market Personal qualities • Active, good communication skills, responsible, tactful • Quick-learner, flexible • Attentive to details, well organized • Good presentation skills • Achievement orientation • Pressure-resistant • Looking for opportunities for professional and personal development Компьютерные навыки: Computer skills: PC-literate Olap, Contur-Standart Advanced user of MS Office (Office, Excel, PowerPoint, Outlook, Access), Internet High typing speed