Обязанности и достижения:
• To provide consistent quality service to the customers at airport in duty free in line with agreed Service Standards and Standard Operating Procedures (SOP).
• Establish quality atmosphere at work place by delivering consistent quality service, which complies with agreed Service Standard in-order to achieve customer satisfaction and reduce complaints related to service failure or attitude.
• Meeting assigned sales performance and profitability criteria as well as assisting in setting appropriate individual performance standards for the store in line with national standards.
• Other responsibilities include developing, implementing and monitoring store prospecting plans to increase sales, as well as managing profit and loss responsibility for store including the protection of assets.