Telecommunication Engineer

Был больше месяца назад

По договорённости

58 лет (родился 20 июня 1967), cостоит в браке, есть дети

Москва, готов к переезду

ВДНХ

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 27 лет и 10 месяцев

- Июль 2009 – работает сейчас
- 16 лет и 5 месяцев
Senior Consultant
Computer Resource Solutions, Город за рубежом
Обязанности и достижения:
Providing consulting services based on my experience in CTI (CS1000, CallPilot, Symposium, CCMS) to its clients.
- Декабрь 2007 – январь 2009
- 1 год и 2 месяца
Project engineer
Nortel networks, Город за рубежом
Обязанности и достижения:
On site engineer for HSBC Head Quarters Represent the vendor (Nortel Networks) and provide support for CS1000E Rls 5.00W, CCMS Rls 6, CallPilot Rls. 5, MCS5100 Rls 4. CTI solutions Development and implementation based on CS1000, CCMS, CallPilot and MCS5100 on the HSBS Global Network
- Август 2005 – декабрь 2007
- 2 года и 5 месяцев
Senior Engineer
Frontrunner Networks, Город за рубежом
Обязанности и достижения:
Dedicated support specialist for the First Midwest Bank. Assisted First Midwest Bank to maintain voice network including 75 PBXs including opt11C, Rls 23-25, 3 CS1000E, M, S Rls 3-5 more than 1000 users in more than 100 locations across Indiana and Illinois states 7 voice mail MMail and CallPilot systems Symposium Express Symposium Call Server Responsible for the technical facets for all ongoing and planned projects related to the voice services for this client. Being the most experienced member of the technical team in Frontrunner Networks managed multiple projects conducted by company for different clients. Third party technology solution integration and implementation for Witness recording, Cisco Contact Center Manager and Avaya unified communication solutions on voice network for different customers.
- Февраль 2004 – июль 2005
- 1 год и 6 месяцев
Senior Engineer
SBC, Город за рубежом
Обязанности и достижения:
Served as Engineer in the Core group Technical Support for SBC managing technical solutions for clients such Baxter, St. Louis University, Chicago Merck Exchange ET. Al. Provided technical assistance and supervision for SBC field operations in 13 states including projects evaluation, installation, troubleshooting and maintenance. Responsible for VxWorks software maintenance, action coordination with the customer and manufacturer and better trial on new products in the lab. Developed technical solutions for complex multisite network wide projects including IVR, CTI, HDX (Hosted Data Exchange) for wide geographic services.
- Май 2003 – октябрь 2003
- 6 месяцев
Project coordinator
US Bank Corp, Город за рубежом
Обязанности и достижения:
Worked on the reorganization of it voice network for US Bank Corp. consisted off more than 300 Meridian/ Succession PBXs and 3 Symposium call servers across 15 states. Gathered and organized information about existing telecommunication equipment, network structure and vendors. Developed Corp. standards for the equipment to be used and the methodology for configuration on the USBank’s network. Studied and analyzed the traffic on the corporative network for providing recommendations on development on its configuration and optimization. Developed recommendations on organization of voice traffic flow in call center environment. Supervised vendors and conducted contract organizations during the project implementation. Coordinated deployment of CTI solutions on US Bank Network including technology platform migration and integration. Improved the call routing across the customer`s private network to facilitate cost/quality metrics.
- Февраль 2001 – ноябрь 2002
- 1 год и 10 месяцев
Analyst
ElPaso Energy Corp., Город за рубежом
Обязанности и достижения:
Implemented Hospitality Messaging Service, Personal Call Director, Meridian Conference Bridge and other products and services provided by Meridian integrated solutions. Responsible for quality assurance for ACD queue functioning. Collected and analyzed Traffic and CDR data: (MAT, OTM, and True System). Collected the information and created databases containing information on telecom/data service organization for recently acquired sites using MS Access, MS Excel and AutoCAD. Installed the new Opt81C and worked on upgrade and movement of existing telephone system (Opt81C). Implemented the Nortel IP Telephony service utilizing ITG and BCM solution on the corporate VAN. Developed technical documentation for field technical staff.
- Август 2000 – февраль 2001
- 7 месяцев
Technician
SouthWestern Bell, Город за рубежом
Обязанности и достижения:
Performed installation, M/A/C, upgrade, troubleshooting of customer premise telecommunication equipment Meridian1 SL-1 CSUs T1 circuits Meridian MAX Paging Equipment. Developed Customer’s equipment and wiring databases using MS Access and MS Excel.
- Апрель 1999 – июль 2000
- 1 год и 4 месяца
Technician
ICF Wells Fargo, Город за рубежом
Обязанности и достижения:
Worked in the area of Voice and data telecommunications. Installed, moved, added, upgraded and provided troubleshooting support for the customer’s premise telecommunication equipment Meridian1 NorStar Octel Serenade voice mail Symposium Call Center Server.
- Январь 1997 – апрель 1999
- 2 года и 4 месяца
System engineer
Sovintel golden telecom, Москва
Обязанности и достижения:
Administered and supported the corporate telephone network and data transmission network comprising of 300 Meridian1 Opt11-81 PBXs and DMS stations connected with 600 miles fiber optic cable and radio relay lines. Managed the telephone network for Russian branches of the international companies (Masterfoods, IBM, Credit Swiss First Boston, Pepsi, and Nestle) and Russian companies. Maintained circuit and equipment database in MS Access and MS Excel.

Образование

- Высшее образование
- Дневная/Очная
- 1991
Московский государственный университет путей сообщения (МИИТ)
Факультет: ЖАТС
Специальность: Системы Передачи Информации

Обо мне

Дополнительные сведения:

Green Card Tennis, ski, windsurfing CERTIFICATIONS Nortel Networks: Meridian 1 Customer Controlled Routing /Link Installation and Maintenance. Meridian 1 Core Installation and Maintenance. Meridian MAX Installation and Maintenance. Meridian 1 Networking Installation and Maintenance. CallPilot Database Administration. Meridian Mail Database Administration. Symposium Database Administration. Компьютерные навыки: Talented and accomplished Telecommunications Engineer with over 17 years of vast experience within the telecommunications industry. Extensive background in analysis of customer requirements for development of communication plans using ISDN and VoIP data lines. In-depth knowledge of establishment, maintenance and performance tuning of telecom networks. Expertise in installation, upgrade and maintenance of Computer Telephony Integration (CTI) Contact Center/ Symposium Portfolio and Unified messaging applications. Strong knowledge of advanced voice features, data connectivity, LAN communications and information services for telecommunication applications for Nortel SL1 ST/RT NT/XT machines type. Well versed with administration and support for PBX, Contact Centers and Communication Server telephone solutions. Proven skills in root cause analysis of problems to provide effective technical support for escalated problems. Solid experience in third party solution integration including Avaya, Cisco and Genesys Contact Center/ CTI integration. An excellent communicator with proven ability to function as point of contact between technical as well as non technical teams. TECHNICAL SKILLS Operating Systems: MSDOS, Windows 3.X- Windows XP, Windows 2003 Server, OS/2, UNIX Word Processors: MS Word, AmiPro, Word Pro; Database: MS Access, Fox Pro and Excel. Graphic editors: AutoCAD, Visio, Corel Draw. Presentations: MS PowerPoint and Lotus 123 Installation, upgrade and maintenance following systems/ applications Computer Telephony Integration (CTI) Contact Center/CCM/ Symposium Portfolio and Multimedia Communication Server (MCS 5100) Provided by Meridian LINK Services, TAPI Service Provider intelligent call routing and Symposium Call Server Rls. 2- 4 Contact Center Server (CCMS, CCMA, and Tool Kit Rls 6, Meridian MAX Rls. 7 and 8. It includes screen-based telephony, intelligent dialing, and automated display of information - based on caller- provided information from an IVR or other interface and the coordinated transfer of data information along with a telephone transfer. Unified messaging applications combines voicemail, e-mail and fax messages into a single mailbox accessible by phone or any browser-enabled PC. Hardware platforms: CallPilot server t, i and rp types Rls 1 to 4, Meridian Mail (MMail) ES, GP or Card Type Rls 9 to 13 and Octel Serenade Voice Mail. Multimedia Communication Server (MCS 5100) Instant messaging, WEB Conference, Meet Me Audio Conferencing and advanced telephony features. Advanced voice features, data connectivity, LAN communications and information services for telecommunication applications for Nortel SL1 ST/RT NT/XT machines type, Meridian1 Mini, Opt 11- 81C PBX and Succession (CS1000) Communication Server 1000 S, M and E Rls. 2-5. including: Nortel Hospitality Messaging Server for guest and staff messaging, mini-bar management, housekeeping/room status service, and automatic wake-up. Integrated Call Assistant (ICA) automated attendant and intelligent recorded announcement device that routes calls through caller interaction with voice menu prompting. Integrated Call Director (ICD) is a server based application provides the ability to screen and route your calls to multiple phones based on customized profiles. It also allows distributing just one telephone number to alternatives, rather than dealing with multiple phone numbers. Integrated Conference Bridge (ICB) audio conference service application. Integrated Recorded Announcer (IRA) digital recorded announcer and music-on-hold service Internet Telephony Gateway (IP ITG) products for IP Telephony applications for Meridian PBX and Communication Server 1000 systems to support IP phones and Enterprise IP Telephony network. Meridian 1 Automatic Call Distribution (ACD) including Call Processing, Agent and Supervisor’s Features and Nortel Call Center solution. Customization of ACD configurations to meet unique needs, providing agents with productivity tools and Enable administrative staff to monitor agents' work and provide agents with the support they need. Meridian 1 Networking including Electronic Switched Network (ESN) to create and control a flexible network for communication among locations and the public network using Co-ordinate Dialing Plan (CDP), Basic Alternate Route Selection/Network Alternate Route Selection (BARS/NARS), Uniform Dialing Plan (UDP). Signaling systems (R2 MFC, PRI, QSIG, SS7, NI2) including protocols, tracing calls, call setup monitoring and generating of Calling Line Identification messages; Meridian 1 Remote Services products such as Fiber Remote, Fiber Remote Multi-IPE, Carrier Remote, Mini Carrier Remote, Line-side T1 Interface, and Off-Premise Station (OPS) Analog Line Card to extend the value and power of the Meridian 1 to the entire organization, Integrated Services Digital Network (ISDN) integrated voice and data capability and advanced network applications for enhanced digital networks. Remote Gateway and Remote Office to provide full-featured voice communications between at-home workers and their headquarters site over the packet or circuit-switched network. Meridian Attendant Services comprised of the M2250 Attendant Console, a stand-alone digital console, and the Meridian 1 PC Console for efficient call processing, incoming call information, quick dialing, and access to an on-line Directory with Dial-By-Name capability (PC Console). SwitchView and MeridianView network based applications for the Nortel Enterprise network control and site maintenance. MAT (Meridian Administration Tools) versions 3.1- 6.4, OTM 1.0-2.2 (Optivity Telephony Manager) for traffic analysis and sets administration. Meridian1 X11 and Succession X21 VxWorks patch and software maintenance for core system and media applications.