Technical Consultant

Был больше месяца назад

60 000 ₽

36 лет (родился 01 марта 1989)

Город за рубежом, готов к переезду: Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 14 лет и 10 месяцев

- Июль 2012 – работает сейчас
- 13 лет и 5 месяцев
Technical Consultant
Zoho Corporation
Обязанности и достижения:
• Visit prospects and customers location all over the globe, for Implementation, training and Consulting. • Demonstrate ManageEngine Solutions to prospects based on their requirements and provide technical assistance. • Gather requirements from clients based on which produce implementation plan. • Work with a team of sales representatives and Solutions Consultants in the specific Vertical to validate in and out of scope requirements and assist with solutions as necessary • Conduct customer presentations on ManageEngine products and technical solution set for assigned accounts and focus areas • Complete technical sections for RFP/RFI/RFQ responses for assigned accounts • Develop solution proposal and/or presentation of recommended solution • Assist with technical scoping/review for Statement of Work (SOW) for assigned accounts. • Initiate escalation procedures to ensure Service Level Agreements are met • Manage customer issues through to closure • Provide recommendations for service improvement through observation and customer feedback Implementation Experience: • Gather requirements from clients based on which produce implementation plan. • Implement Servicedesk Plus application to document, assess, track, resolve, and fulfil Service Desk incidents, problems, and requests • Define process to coordinate with team members to resolve events, incidents and problems in accordance with the Incident Management and Problem Management. • Implement Desktop Management solution to do Patch Management, Software Deployment, Asset tracking and MDM (Mobile device Management). • Implement Network monitoring solution to monitor Network devices for its availability and performance. Implement bandwidth monitoring tool to monitor network bandwidth consumption using various Flow Technologies like Netflow, J-flow, S-flow, C-flow, IPFIX etc., • Implement AD (Active Directory) solutions to manage AD Servers, Self Service Password reset for users and generate AD Audit reports
- Февраль 2011 – июнь 2012
- 1 год и 5 месяцев
Technical Support Engineer
HCL Technologies
Обязанности и достижения:
• Work for British Telecom under “My Help and Support” in HCL. • “My Help and Support” is the BT’s first line of support for customers to get their Technical problems solved, where our team is specially trained on the basic telecommunication concepts of telephone and broadband. • The line of business has two levels of support where first level is called Tier-1 support and second level is called Tier-2 support. • Tier-1: Broadband, PSTN, Infinity Broadband, Vision. • Tier-2: Extended Support, Network Faults, PC Desk, T2 OD, Extra Care. • Under My Help and Support, our team works mainly on the networking problems of Broadband-No Connection, Dropping Connection, Slow Speed and PSTN-No Dial Tone, Noisy Line and Cross Line. • We help BT achieve its Customer Satisfaction, One Contact Resolution (OCR) and Right First Time (RFT). • Analyze and troubleshoot and Install BT Software’s (Desktop Help, BT Open zone and BT FON), Email related problems. • As a Tier-1 converged team for BB and PSTN, We mostly concentrate on the key aspects of customer satisfaction and the number of times they turned to My Help and Support after approaching us. ACHEIVEMENTS: • Stack topper with top score in all metrics across Chennai Zone for three consecutive times. • Became an ambassador for RFT (Right First Time) in MAGIC (Me Achieving Goals by Impressing Customers) a project implemented by HCL to help BT customers in getting better service from BT and HCL becoming number one in BT’s outsourcing. • I am a part of Easy Fix a program launched by BT to give quick help to customers with low average call handling time.