System Engineer / ITSM / ITIL

Был больше месяца назад

По договорённости

35 лет (родился 13 января 1990)

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 12 лет и 5 месяцев

- Сентябрь 2015 – работает сейчас
- 10 лет и 3 месяца
Developer IT IS / System engineer
Tata Consultancy Services (India, Pune)
Обязанности и достижения:
Main activities and responsibilities Administration of BMC REMEDY tool. Resolving Incidents, Coordinating Changes in Change management process. Asset management, Problem management, Service Requests, Import Tool, UDM, Developer studio, ITSM, ITIL, SLM, Problem Management, Event Management, Customer Support. Achievements Appraisals from clients, high number of resolved cases, Successful coordination and implementation of standard and normal changes. ITIL Certification, High performance rating
- Март 2014 – май 2015
- 1 год и 3 месяца
Affiliate manager
Doubletrade LTD (Russia, Moscow), Москва
Обязанности и достижения:
Main activities and responsibilities Handling advertising campaigns, cold calls, market research, AMO CRM, lead generation, customer support, CPA, CPC, CPP, CPM, Cooperation/negotiations with local and foreign partners. (In Russian, Spanish, English), lead generation, reporting, customer support Achievements Growth of sales, customer satisfaction, new business opportunities revealed and exploited, successful advertising campaigns, new clients
- Июнь 2013 – ноябрь 2013
- 6 месяцев
Business Development Manager
Direct-I, Mumbai, India
Обязанности и достижения:
Main activities and responsibilities Domain Reselling, hosting, lead generation, negotiations with clients, creating business offer, working with client database, tech-support, business negotiations. Achievements Growth of sales, customer satisfaction, new business opportunities revealed and exploited.
- Январь 2013 – июль 2013
- 7 месяцев
Economist in Planning Strategic Department
National Nuclear Research Institute of materials based on graphite, Москва
Обязанности и достижения:
Main activities and responsibilities Working with documentation, translating reports from English to Russian, market monitoring, investigating and prepare reports related to technologies in the selected sector. Preparing presentation for stakeholders. Achievements Translated reports and articles, appraisals from leadership, handling duties and responsibilities on a high level, materials and reports were used in company's strategy design..

Образование

- Высшее образование
- Дневная/Очная
- 2012
Тольяттинская академия управления
Факультет: Менеджмент Организаций
Специальность: Менеджмент Организаций

Обо мне

Дополнительные сведения:

Customer Service, Negotiation skills, CRM Market Research, Sales Skills, Presentation skills, Пользователь ПК, Teamleading, Английский язык, Customer Relationship Management Analytical skills Time management ITIL, Испанский язык, ITSM Business Development SEO Google AdWords Google Analytics, Yandex Direct, CPA, incident management, Infrastructure Change, CMDB, XML, HTML, ITSM, ITIL 2011, SLM, Knowledge Management, Release Management, Problem Management.