Резюме № 26524181
Обновлено 8 мая
Обновлено 8 мая
Сustomer care advisor (Danish, English, Russian)
Был больше месяца назад55 лет (родился 14 апреля 1970)
Москва
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
не указано
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 22 года и 7 месяцев
- Июль 2019 – июнь 2022
- 3 года
Danish customer care ambassador
Teleperformance Russia Group, МоскваОбязанности и достижения:
- Answering inquiries related to orders, sizes, color, and other details - Handling returns, refunds and cases of defective products in a timely and efficient manner - Contributing to the enhancement of customer loyalty by providing accurate and effective solutions - Meeting individual and team goals, always striving for excellence- Октябрь 2013 – октябрь 2016
- 3 года и 1 месяц
Interpreter, English & Assistant Director for Business Development and Foreign Economic Activities
SUVAG Non-commercial Autonomous Methodology Center for Education, Upbringing and Social Security of Children and Youth, МоскваОбязанности и достижения:
Purpose of job: to provide interpretation/translation services and executive assistance to the General Director in the field of foreign economic activities. Duties: • Performing written translation of articles, presentations, brochures, collateral materials, contracts, reports as well as business correspondence in English. Performing oral translations of business meetings, public speeches and escorting foreign business partners during their visits to Russia. • Management of foreign partners’ relations and projects on import of specialized equipment for disabled people including conducting international transactions from the stage of preparing draft contract till custom clearance, liaising with transport agents and customs service in order to provide cost-effective delivery of import products and their smooth custom clearance. • Assisting General Director in everyday activities- Июль 2009 – сентябрь 2013
- 4 года и 3 месяца
Marketing Officer
Tourism Authority of ThailandОбязанности и достижения:
Purpose of job: To promote Thailand as a globally recognized and preferred tourist destination and hub for business and leisure in the international markets of Russia & CIS thereby increasing the markets’ contribution to tourism receipts. Duties: Management of industry partners’ relations and projects (e.g. collaboration with TO & TA, airlines, National Tourism Offices, exhibition organizers to ensure participation of TAT Moscow Office in major annual exhibitions and workshops throughout Russia & CIS) as well as conducting market focused intelligence. Management of TAT’s appointed Public Relations (PR) agency. Assessment of trade proposals and engagement of trade partners in advertising campaigns. Supporting TAT Marketing Manager & TAT Moscow Office Director in all marketing activities, participating in trade fairs, workshops, road shows (Russia & CIS), promotion functions. Making presentations, oral & written translation, participating in frequent office missions to Russia & CIS, escort groups of TO & TA during educational trips to Thailand.- Октябрь 2008 – апрель 2009
- 7 месяцев
Assistant Manager (6-month contract)
SINGAPORE TOURISM BOARD (STB), INTL. GROUP, EUROPE, MOSCOW, МоскваОбязанности и достижения:
Purpose of job: To promote Singapore as a tourist and business destination and hub to attract visitors from Russia and the CIS countries by undertaking marketing activities and engagement with the media and travel trade. Duties: Management of media relations and PR projects (e.g. the Board’s appointed Public Relations (PR) agency, educational press-trips, media, consumer and trade events) as well as conducting consumer and trade focused intelligence. Assessment of media proposals and engagement of media and trade partners in advertising campaigns. Supporting STB Area Director in all marketing activities, translation and proofreading, inventory management of marketing collaterals.- Март 2005 – октябрь 2008
- 3 года и 8 месяцев
Tourism Manager
UNIVERSAL TOURS - a Russian tour operator specializing in outbound individual and group tours worldwide, МоскваОбязанности и достижения:
Destinations in charge: Thailand, Singapore, Hong Kong, Indonesia, Malaysia, Philippines, India, China, Australia, New Zealand, Greece, Croatia. Duties: Sale of tour packages, booking hotels & air tickets. Planning of global dive trips. Corresponding with external customers in English and Russian. Planning and implementing of tailor-made tours, participation in trade exhibitions, conducting travel-related market research.- Февраль 2003 – декабрь 2005
- 2 года и 11 месяцев
Deputy General Director
UNION MASS MEDIA - a Russian tour operator specializing in tailor-made dive trips for individuals and groups of divers around the world, МоскваОбязанности и достижения:
Duties: Planning and implementing tailor-made dive trips for FIT and groups around the world. Collaborating with airlines and hoteliers. Performing accounting duties, marketing and promoting activities for the company.- Сентябрь 1998 – февраль 2003
- 4 года и 6 месяцев
Tourism Manager
UNIVERSAL TOURS - a Russian tour operator specializing in outbound individual and group tours worldwide, МоскваОбязанности и достижения:
Destinations in charge: Thailand, Singapore, Hong Kong, Indonesia, Malaysia, Philippines, China, Australia, New Zealand. Duties: As above- Февраль 1997 – сентябрь 1998
- 1 год и 8 месяцев
Tourism Manager
AQUARIUS EXPRESS - a Russian travel agency specializing in outbound trips to South East Asia, МоскваОбязанности и достижения:
Destinations in charge: Thailand, Hong Kong, Philippines, Thailand, Indonesia, Taiwan, Northern Mariana Islands, Singapore. Duties: Sale of tour packages, booking hotels & air tickets. Corresponding with external customers in English and Russian. Planning & implementing tailor-made tours. Participation in travel fares. Performing written translation for management.
Условия занятости
- Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Образование
- Высшее образование
- Дневная/Очная
- 1996
Факультет: ПереводческийСпециальность: Переводчик референт
Обо мне
Дополнительные сведения:
Tourism marketing, professional English-Russian-English translator, fluent in Danish, MS Office (Competence in Microsoft Access), knowledge Russia & CIS travel market and media landscape, great experience in organizing and participating in trade, PR events, exhibitions, workshops throughout Russia & CIS
Иностранные языки
- Английский язык — cвободное владение
- Датский язык — cвободное владение
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
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