Резюме № 51163402
Обновлено 23 августа 2021
Обновлено 23 августа 2021
Service Delivery Manager
Была больше месяца назад31 год (родилась 26 октября 1994)
Москва, готова к переезду
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 14 лет и 5 месяцев
- Январь 2015 – работает сейчас
- 10 лет и 11 месяцев
Interpreter and translator, translation editor
Private TranslatorОбязанности и достижения:
Translation from / to Russian, English of scientific texts and articles; Interpreter at international conferences and negotiations; Publication of translations in collections of articles.- Август 2018 – июнь 2021
- 2 года и 11 месяцев
Service Delivery Manager
Aspire LifestylesОбязанности и достижения:
Supervision, support and development of a team of 10-15 concierge service specialists; Arranging the transfer of day and night shifts; Workload coordination of the department; Providing both expert and technical assistance; Solving conflict situations arising in the process of communication with clients/vendors; Coaching newcomers and experienced employees and the development of new managers; Holding regular meetings; KPI compliance control; Overseeing compliance with client service level agreements; Creating the department development strategy for a year; Development of a bonus system for employees; Working on the grading system for employees; Development of projects to improve service (quality); Meetings in Russian and English; Business trips to other countries in order to develop our relations with international partners; Business meetings in Moscow with local partners; Working with international clients; Holding international meetings; Working as a quality manager, resolving complaints, increasing customer loyalty; Working with VIP clients, premium, private segments; Working with top 20 banks of Russia; Working with 100 most high net people in Russia; Working directly with clients, processing requests (air tickets, buying tickets for events, organizing business aviation, reserving in restaurants, etc.). During my work time, the department has increased by 30% (the number of people in the department and the number of client cases); the general indicators of quality assurance in the department have improved: a decrease in the number of complaints by 30% per month, an increase in the KPI of department employees, group KPIs (such as the proposed additional service for clients, SLA response to a client, compliments from clients) by 20%.- Июль 2011 – август 2016
- 5 лет и 2 месяца
Camp leader, English teacher
International Volunteer Center "Sodrujectvo"Обязанности и достижения:
Translation from / to Russian, English, German, and Italian; Lessons and activities for children; Monitoring the activities of volunteers and counselors.
Образование
- Высшее образование
- 2018
- Высшее образование
- 2016
- Высшее образование
- 2015
Факультет: European StudiesСпециальность: European Studies
Обо мне
Дополнительные сведения:
My name is Anastasia, I have about 3 years experience in customer service in a large international company. Moreover, I have extensive experience in conducting negotiations with international partners, visiting conferences/meetings with vendors. I am passionate about creating bespoke experiences for customers, as well as working on an operational level and constantly optimizing the processes of delivering best team results. I know how to think strategically and see the path of team development for a year or more. Furthermore, I am good at time management and planning.
I have important personal qualities such as:
Responsibility;
Team work;
Analytical and statistical thinking;
Desire to grow and develop; Learnability;
Loyalty and dedication to the interests of the company;
Multitasking and the ability to work with large amounts of information;
I have also skills and experience of:
Managing a team (10-15 people);
Successfully conducting group projects;
Working with Private Banking clients
Деловая коммуникация, Деловая переписка, Ведение переговоров, Организаторские навыки, Управление проектами, Управление персоналом, MS PowerPoint, Английский язык, MS Outlook, Деловое общение, Грамотная речь, Работа в команде, Ориентация на результат
Иностранные языки
- Английский язык — cвободное владение
- Немецкий язык — разговорный
- Испанский язык — разговорный
Фото, имя и контакты доступны только авторизованным пользователям
Смотрите также резюме
Приложение
Отсканируйте QR-код и загрузите приложение. Работа найдется быстрее!Соискателям
Создать резюмеОбразцы резюмеПоиск работыРабота для студентовСоветыКаталог вакансийКонструктор резюмеСписок компаний по индустриямЗарплаты по профессиямКурсыКаталог кадровых агентствРаботодателям
Разместить вакансиюПоиск сотрудниковНайти стажераТарифыСоветы для работодателейКаталог резюмеПартнерам
Реклама на сайтеРекламный кабинетИнтеграционные сервисыЛоготип SuperJobПартнёрская программа© 2000–2025 SuperJob