Обязанности и достижения:
• Representing 6 hotels (Iberotel Serra Palace, Iberotel Palm Garden, Felicia Village, Hotel Belinda, Club Belinda, Family Belinda) during Exhibition Organizations and Workshops in Russia, Italy, Belgium, Ukraine;
• Preparing all the company-related documents in four foreign languages (hotel brochures, room directories, etc.);
• Analysis, evaluation and monitoring of departmental performances;
• Coordinating interdepartmental relations and operational communications;
• Resolving eventual problems of clients with delicacy and diplomacy;
• Creating contact between tour operators’ representatives and the Management;
• Reporting weekly to the General Manager about guests’ satisfaction, activity planning, thefts and similar accidents;
• Performing Sales Calls with Sales Department representatives;
• Questionnaire Forms evaluation;
• Performing as a joint between clientele and the Management.