Sales and call operator

Была больше месяца назад

30 000 ₽

27 лет (родилась 27 ноября 1997), cостоит в браке, детей нет

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 2 года и 2 месяца

- Сентябрь 2020 – октябрь 2021
- 1 год и 2 месяца
Call operator
Imperious Group-Innobiz , Москва
https://imperiousgroup.com/innobiz
Innobiz is a platform where your ideas, inventions and technologies will come to life, because they finance the most daring and ambitious projects.
Обязанности и достижения:
1.Complete call logs and reports 2. Perform data entry tasks for the company in regards to punching in customer information and call logs. 3.Document all call information according to standard operating procedures 4.Recognize, document, and alert the management team of trends in customer calls 5.Follow up customer calls where necessary Implemented a CSR script to be used for new customers, as a result, gained accolades from the manager. Singlehandedly managed a large influx of calls, on a particularly busy day at work.
- Сентябрь 2019 – август 2020
- 1 год
Sales operator
Hendels Garden , Москва
https://hendel.pro/en
Hendel is a leading company in the area of development, production and promotion of cosmetics and dietary supplements.
Обязанности и достижения:
1. I handle customer inquiries on phone, managed and resolved customer complaints 2. Provided customers with required information about product usage, billing issues, or general company information. 3. Enter new customer details information into system (CRM) and updated existing customer information 4. Complete call logs 1. Served 100+ customers in one shift during a sales campaign and cultivated 90% of them into actual buyers. 2.Received recognition on four different occasions for mediating conflict and keeping the business throughout the process. 3.Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.

Образование

- Магистр
- Вечерняя
- 2023
People's Friendship University of Russia (RUDN)
Факультет: Economics
Специальность: Economics
- Бакалавр
- Дневная/Очная
- 2019
United States International University Kenya
Факультет: Faculty of Commerce
Специальность: Business Administration

Обо мне

Дополнительные сведения:

I am skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer. I am an enthusiastic team player with the ability to motivate, encourage, and excite fellow employees. I am a confident communicator with an interest in listening to what the customer has to say. I quickly and easily learn about new products and delivering information to customers in a way that is honest, educational, and helpful. During my free time I enjoy adventure, getting experience and understanding different communities, I love to bake and also volunteering in community empowerment programs. Good communication skills both verbal and written, problem analysis, problem solving, attention to details, negotiation skills, adaptability, high energy levels, persuasiveness, friendly, hardworking, good team player, listening skills, punctual, understanding, honest.