Резюме № 54655259
Обновлено 12 ноября
Обновлено 12 ноября
Retail Director
Была позавчера51 год (родилась 23 марта 1974)
Москва, готова к переезду
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Профессиональные навыки
- Управление командой
- Управление продажами
- Стратегическое мышление
- Развитие продаж
- Бизнес-планирование
- Организаторские навыки
- Project management
- Планирование продаж
- Лидерство
- Аналитическое мышление
- Показать еще
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 21 год и 5 месяцев
- Октябрь 2017 – ноябрь 2023
- 6 лет и 2 месяца
Retail director
BSH Bosch and Siemens Home Appliances Group, МоскваHousehold Appliances, Electronics, Climate Control Equipment (Manufacturing), Household Appliances, Electronics, Climate Control Equipment (Promotion, Wholesale)Обязанности и достижения:
KEY COMPETENCIES AND TASKS (cumulative experience): — 15+ years of experience in Western companies in senior positions with a focus on retail management and development. — Experience in developing and implementing a retail strategy in accordance with the company's strategy. — Successful start-up experience in companies: METRO, SELGROSS, Globus, Bosch &Siemens. — Organization of the opening of new stores (at the stage of completion of construction). — Formation, control and optimization of existing business processes, work standards, service and other internal regulations. — Participation in the formation of assortment policy based on sales analytics, customer feedback, capacity, number of deliveries, assortment matrix. — Audit of the operational activities of stores. — Budgeting and control of store expenses (P&L: Federal Budget, packaging and consumables, form for staff, store operation, IT support, etc.). — Operational management of stores: ensuring regular reporting, work on improving the KPIs of stores - conversion, the cost of the average check, hourly efficiency of employees; — Control of the safety of goods in the stores of goods and goods, minimizing losses, inventory. — Active interaction with all parallel divisions of the Company in the interests of optimizing the work of stores (purchasing managers, recruitment and training department, construction and operation department, IT). — Ensuring the implementation of loyalty programs, promotions. ►SALES AND SERVICE MANAGEMENT: — Stable fulfillment of sales targets and KPIs. — Analysis of the sales structure in the context of product groups, assortment (shares in sales, drains, turnover), Control of the filling of stores. — Compliance by stores with work standards (service, technical condition of stores). ►WORKING WITH A TEAM (up to 300 people in subordination): — Interview, reception and rotation of managers and line staff of stores, formation of effective store teams. — Mentoring, development and training of store staff. — Creation of trainings on sales, product, and management skills together with the training department. — Participation in the development and implementation of motivation systems for retail store staff; formation of optimal and effective staffing schedules and work schedules. ►AUTOMATION (role: project manager): — Selection of software for managing retail stores (1C). — Additional configuration of the selected software in accordance with business goals: what exactly and how should be recorded, which reports should be generated, etc. — In January 2023, when a new release of the program was released, 500 possible 1C functions were analyzed and they chose 200. — A new block was registered in 1C, which did not exist before, "goods for repair". — Integration of 1C and SAP with the ability to upload information to Dashboards has been carried out. ACHIEVEMENTS (at the current location): — Developed from scratch, formalized, prescribed and published 27 instructions for staff describing all business processes in the store. — Built a professional team (recruitment, adaptation, motivation, staff development), zero staff rotation, the fact of the employee's growth to the store director. — Created an audit program for 9 areas of activity of stores, which describes security in terms of legal, image and customer issues. — The "Director's Book" has been written, describing all the standards and business processes that exist within the framework of corporate standards. — 100% achievement of the set goals: (KPI – turnover, turnover by category, average check, conversion, losses). — Automation: the project of configuring 1C and coordinating it with SAP's internal corporate ERP. Role in the project: project manager, task manager. — The highest NPS rate in Europe. MAIN TASKS (at the current location): 1. Coordination, setting, control of the fulfillment of shopping goals in accordance with KPIs. 2. Preparation and opening of new stores (technical design, assortment, staff, documentation). 3. Management, support and control of the operational activities of the chain of stores: — setting tasks for store managers, monitoring their implementation and effective operation of stores and their development; — interaction with regulatory authorities, landlords, management companies of business centers/shopping centers where the company's own stores are located; — analysis, control of store drains, replenishment of store drains. 4. Development / control of the implementation of service standards / service in Bosch stores, participation in the development of promotional activities; 5. Coordination of the work of staff in stores: own, external, temporary staff; control of personnel records management. Organization of training of current personnel; 6. Optimization of IT solutions: interaction with IT, statement of technical specifications, testing, performance monitoring (JIRA). 7. Optimization and coordination of processes in the work of stores: — development, optimization, updating, publication of Offline store processes; — cash discipline; — inventory: planning and monitoring of planned inventory of goods, analysis of inventory results, development and adoption of corrective measures, optimization of inventory processes; — occupational safety and fire safety: organization of training together with FM, control of the availability of necessary documents, control of logging on OT, PB of internal and external personnel; — development of a store audit program. CAREER IN THE COMPANY: July 2020 — present - Director of his own retail. October 2017 – July 2020 - Manager of the first flagship Bosch store.- Март 2016 – июнь 2017
- 1 год и 4 месяца
Hypermarket Director (6,000 sq. m. meters, 120 employees)
HEMLEY'S, toy and children's goods stores.Обязанности и достижения:
Achievements: — Structured and prescribed the main business processes in the store (CDM). — Reformatted the standards for working with inventories, as a result of which an internal fund was created, from which the losses identified by the inventory were covered. None of the employees during my work paid for the losses as a result of the inventory. — Rebuilt the relationship with the internal tenant, as a result of which the company received additional profit. — Stable implementation of planned performance indicators: conversions, average check size, store turnover, product turnover, losses, store costs, staff rotation. TASKS: — Development and approval of the sales plan and budget of the Store in accordance with the business plan and financial model. — Store inventory management: analysis of drains, work with problematic drains, work with defects, returns to suppliers, write-offs, loss analysis, preparation and inventory. — Control over ensuring the smooth operation of commercial equipment and software, as well as rides and mechanical instructions. — Interaction with Hamleys on all issues requiring their participation – compliance with brand standards, staff training, merchandising, sales of Hamleys STM, quality control of work. — Analysis of the operation of the facility and preparation of proposals to improve the quality of service, change the assortment and volume of supplies. — Optimization of the organizational structure and business processes. — Creation of a reporting system. Analysis of the results of the store's work and development of corrective actions. — Interaction with sublease partners, search for couples.- Июнь 2010 – март 2016
- 5 лет и 10 месяцев
Store Manager
Selgros Cash&Carry, ОООRetail Chain (DIY and Household Products), Retail Chain (Food), Retail Chain (Clothing, Footwear, Accessories), Retail Chain (Electronics, Household Appliances), Retail Chain (Furniture)Обязанности и достижения:
Tasks: — Opening of a hypermarket (10,000 sq.m.): construction support, obtaining title documents, selection/formation of a management team, organization of business processes of a new hypermarket. — Managing a team of 200 employees. Planning, control of the work of departments. Development of motivational programs for employees, development/training/ promotion of employees.- Октябрь 2008 – май 2010
- 1 год и 8 месяцев
Business Processes and Services Manager
Обязанности и достижения:
Task: — Work on the quality of customer service in Castorama stores in Russia, development of Castorama services and business processes in Russia.- Ноябрь 2006 – июнь 2008
- 1 год и 8 месяцев
Hypermarket manager
ООО " Hyperglobus ", МоскваОбязанности и достижения:
TASKS: — Opening of a shopping center (25,000 sq.m.): construction support, obtaining title documents for the activities of the shopping center, selection / formation of a management team, organization of business processes for a new shopping center.- Январь 2002 – ноябрь 2006
- 4 года и 11 месяцев
Floor manager
ООО «МЕТРО кэш энд кэрри», МоскваОбязанности и достижения:
TASKS: — Fulfillment of the main financial indicators of the direction, optimization of costs, losses, work to increase the profitability of the entrusted direction. - Organization of work in the direction of fresh products. ACHIEVEMENT: — Description, implementation and control of the implementation of the production control program (HACCP). CAREER IN THE COMPANY: May 2005 - November 2006 - Manager of the trading floor. October 2003 - May 2005 - Head of Sales Department. January 2002 - October 2003 - Head of customer service department.
Образование
- Высшее образование
- 2023
Специальность: Dashboard for Director in Excel- Высшее образование
- 2022
Специальность: Management, Leadership.- Высшее образование
- 2022
Специальность: Presentation preparation courses- Высшее образование
- 2021
Специальность: Excel- Высшее образование
- 2021
- Высшее образование
- 2002
- Высшее образование
- 1996
Факультет: Deaf pedagogyСпециальность: Practical psychologist, teacher of the deaf
Обо мне
Дополнительные сведения:
English - operational level, including professional vocabulary.
MY STRENGTHS:
— Positive, energetic, result-oriented. An optimist by nature.
— I have developed organizational and managerial skills, a high degree of personal responsibility.
— I have an analytical mindset, systems thinking.
— I constructively and systematically approach the achievement of the tasks set. I speak with business in the language of numbers.
— Able to make operational decisions and find effective compromises in a short time.
— An absolute team player. In employees, I appreciate the involvement, hard work and desire to develop.
— I effectively build partnerships with colleagues, organize the process and resources, anticipate and prevent risks.
Marital status: Married, three children (27, 25, 8 years old).
Иностранные языки
- Английский язык — cвободное владение
Фото, имя и контакты доступны только авторизованным пользователям
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