Обязанности и достижения:
Coached front line staff on resolving guest concerns and increasing guest satisfaction.
Produced 10 day and monthly forecasts; produced e-commerce tracking reports for submittal to corporate office.
Implemented Rooms Department Budget and ensured department was operating within constraints
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies