Обязанности и достижения:
• Developed KPI procedures for Organizing Committee Sochi 2014
• Prepared annual performance assessment report
• Developed Services Level Agreements (SLA), Functional Operation Plans (FOP) for Olympic and Paralympic Games
• Evaluated annual effectiveness of performances for remuneration purposes
• Developed Games Service Model and cross-functional processes for all client groups
• Worked closely with client and service functions in planning services provided to clients
• Prepared readiness reports and presentations in English and Russian.
• Developed and controlled formalization of Policies and Procedures
• Prepared main trainings on venues in cooperation with Government’s departments
Games Time Role, Main Operations Center December 2013 – May 2014
Relations and Reporting Specialist
• Coordinated the preparation of meetings and interaction with the International Olympic/Paralympic Committees (IOC/IPC) on behalf Main Operations Center
• Worked with the IOC/IPC on all operational issues
• Prepared Games-Time Tracker for IOC/IPC
• Led Functional Areas in terms of Games-Time Tracker issues
• Prepared daily reports for the IOC/IPC
Test Competitions November 2012 – September 2013
Head of Venue Communications Center
• Participated in negotiations and meetings on main issues and strategic activities for venues.
• Informed Venue Team and Main Operations Center about schedule changes, updates, plan operations and all important relevant information
• Coordinated resolution, tracking and management of incidents and operational issues