Project manager, problem, key account manager

Был больше месяца назад

По договорённости

38 лет (родился 01 ноября 1987)

Москва, готов к переезду: Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 15 лет и 8 месяцев

- Июль 2019 – работает сейчас
- 6 лет и 6 месяцев
Affiliate sales manager
Hotlead, Москва
http://hotlead.io
System Integration, Technological and Business Processes Automation, IT Consulting
Обязанности и достижения:
Maintenance and development of current partners, maintaining a partnership base. Work with partners Sale of service services, acceptance and processing of partners' orders, execution of necessary documents. Retention of partners and increase of loyalty. Presentations and business negotiations, commercial negotiations with partners. Work with objections. Document management and reporting on work with partners. Financial part control (timely payment, etc.) clarification of the needs of partners and coordination of orders with the client in accordance with his needs and capabilities of the company. Reporting on sales and shipments to partners of the company. Participation in the development and implementation of projects related to the activities of the sales department. Market analysis, determination of target consumer market segments for product offerings.
- Июнь 2018 – март 2019
- 10 месяцев
Service delivery manager
Pilot
http://www.pilot.ru
System Integration, Technological and Business Processes Automation, IT Consulting
Обязанности и достижения:
Interaction with the customer in all service questions Contract prolongation. Accounts receivable control Discussion with the customer about cooperation broading Prepearing of monthly report of all entrusted customers Interuction with the foring partner.
- Май 2017 – декабрь 2017
- 8 месяцев
Development manager
JSC Trading house "Perecrestok", Москва
Retail Chain (Food)
Обязанности и достижения:
1) support of opening and reconstruction of chain stores, as well as non-trading facilities (offices, RC), interaction with communication operators to ensure timely delivery of services; 2) Processing change requests from internal business customers; 3) Offer and implementation of cost-effective optimized telecommunication solutions; 4) Improve the implemented solutions by receiving feedback from technical support units; 5) Updating the database on communication services (data channels, telephony); 6) document management With contractors within the framework of the BZ and Acts on the provided services; 7) Interaction with communication operators on disconnection, suspension of communication services, termination of contracts; 8) Collection, analysis and preparation of data for tenders for telecommunication services; 9) Formation of regular and one-time reporting in accordance with the internal procedures of the company.
- Май 2009 – декабрь 2016
- 7 лет и 8 месяцев
Problem manager
Public Joint Stock Company "Vimpel-Communications" (PJSC "VimpelCom), Москва
http://beeline.ru
Satellite Communications, Fiber Optic Communications, Fixed Communications, Mobile Communications
Обязанности и достижения:
Problem manager, technical support of operators, take part on conference calls with partners. Discussing stratagy of the partnership.
- Май 2010 – май 2011
- 1 год и 1 месяц
Senior specialist
Public Joint Stock Company "Vimpel-Communications" (PJSC "VimpelCom), Москва
http://beeline.ru
Satellite Communications, Fiber Optic Communications, Fixed Communications
Обязанности и достижения:
1) Implementation support telecom operators and key clients. 2) Implementation of individual qualitative and quantitative operational indicators. 3) Increasing the level of corporate customer satisfaction service by presenting quality service. 4) Performance of functions of curator and mentor for new employees. 5) Operational cooperation with the staff of related departments of the Company, participating in the customer service business processes. 6) Monitoring the work of the staff Division. 7) Implementation of the analysis and identification of trends of incoming customer calls. 8) To provide expert support / advice to employees of regional service centers for technical support of corporate clients.
- Октябрь 2009 – май 2010
- 8 месяцев
Spacialist
Public Joint Stock Company "Vimpel-Communications" (PJSC "VimpelCom), Москва
http://beeline.ru
Satellite Communications, Fiber Optic Communications, Fixed Communications, Mobile Communications
Обязанности и достижения:
1) Receiving incoming calls. 2) correspondence processing. 3) Business correspondence. 4) Sending documents by e-mail / fax.

Образование

- Высшее образование
- 2005
Russian State University for the Humanities, Moscow
Факультет: Document support of management
Специальность: Office work

Обо мне

Дополнительные сведения:

With experience in large international companies. I know and understand the structure / support telecommunication services. My achievements: 1) The signing of a German company T-Systems the contract Zero Outage. During the contract has been awarded the prestigious "Heart of the Customer", which is awarded for outstanding achievements in customer service, in accordance with the Company's strategy. 2) Successful completion of the audits in the client program Fire Drill with our partners. 3) The monthly performance of the individual qualitative and quantitative indicators of operating at 100%. In addition, I have experience of successful cooperation with partners and employees of related entities of the Company, participating in the customer service business processes. Repeatedly provided expert support staff of regional service centers for technical support of corporate clients. I have the official certificate number 7307 from Beeline University of successful completion of the course "Emotional competence in customer service." Driving Licence B, Грамотная речь, Деловая коммуникация, Customer Service, Английский язык, Ведение переговоров, Водительское удостоверение категории B, Работа в команде