Project manager

Был больше месяца назад

По договорённости

50 лет (родился 11 апреля 1975)

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 16 лет

- Декабрь 2009 – октябрь 2015
- 5 лет и 11 месяцев
Senior Project and Service Delivery Manager
ADV Consulting, www.advc.ru, Russia, December 2009—September 2011, April 2014—October 2015. Field: leading CIS provider of telecom services to private & state clients (design, set up, operation of networks, professional services)., Москва
Обязанности и достижения:
• Led a 15 project managers and service delivery managers team. • Managed all project stages from developing a proposal and scope of work to closing and post-implementation. • Proactively supported pre-sales activities and drive the bid/proposal process on companies professional services including customer workshop facilitation • Managed on very high level Risks, Actions, Issues & Dependencies throughout projects lifecycle • Increased productivity by 20% by implementing the best in industry practice (PMI and ITIL) and quality management. • Defined, owned, tracked and successfully completed Moscow-Helsinki 100Gb DWDM fiber-optic transport project (more that 1m USD budget) for Rostelecom national telco. • Successfully completed on both time and with budget savings, key projects: “last-mile” access network for Acado (500.000 USD budget), “VoIP and IP Packet Core” migration GazpromSvyaz telco (0.8M USD budget); • On a high standards delivered of Professional Services (IT&A ground) project for national telco in North-West District (10 major cities and points of presents) including delivery team management, risk assessment, sub-contractor engagement and management; • Focused on management and delivery of the Service Transition elements from commencement through to in life service and Service Operations; • Opened the professional lab and Network Educational Center in cooperation with Ciena. • Set up the outsourcing framework and the recruitment/training of a highly skilled project management team. • Built a first-class rapport with major clients such as mobile telcos Beeline, MTS, fixedline and national telcos Rostelecom, Acado, GazpromSvyaz and manufacturers such Cisco, Ciena, Nokia, Alcatel/Lucent, Huawei. . Responsibilities: • Project Management Office & Customer Service Department under management. • Service Delivery management focused on Service Transition and Service Operations • Strategy, general project management, budget & revenue plan, support & administration. • Focal point for stakeholder communications. Multicultural management. • Key role for translating client business needs into scope of work project implementation. • Ensuring customer satisfaction, engagement and loyalty. • Risk and issue assessment and management. • Pre-sales activities. Commercial negotiation.
- Октябрь 2011 – март 2014
- 2 года и 6 месяцев
Project Office Director & Service Delivery Manager
2014 Winter Olympics, www.sochi2014.com, personnel training for the IOC and XXII Winter Olympic Games in Sochi, Russia., Москва
Обязанности и достижения:
Achievements: • Led a unique project to train 40,000 game-makers (no precedent in history). • Managed 300+ people and trained 400+ trainers & 40,000 game-makers across 17 cities. • Recruited and motivated team members and volunteers from 26 regions. • Developed a needs-based educational programme for the International Olympic Committee. • Controlled all aspects of delivery to agreed SLAs & ensuring completion 100% to time & budget. • Awarded by the President & the Government of Russia for achieving an excellent outcome. • Rewarded for achieving a timely completion 15% under budget. Responsibilities: • Leadership, general project management & oversight, planning, staffing, reporting. • Multistakeholder cooperation and communication, including top sponsors, IOC and government officials. • Development and implementation of service delivery strategy, educational and training programs. • Risk and issue management, quality control, analyzing customer needs. • Coaching managers in dealing with high-pressure environment. • Forming budget, controlling and reducing costs.
- Сентябрь 1999 – сентябрь 2009
- 10 лет и 1 месяц
Service Delivery Manager
Nortel UK/EMEA, www.emeanortel.com, transnational telecommunication provider
Обязанности и достижения:
Achievements: • Rapidly rose from support engineer to senior engineer to team leader to group service delivery manager. • Hand-picked as a key interface and facilitator between customers and technical service centres. • Built a record of delivering projects 100% compliant with service standards to time and budget. • Initiated the use of ITIL quality management and the continuous review of delivery performance. • Accorded an Award of Excellence in 2007 for outstanding levels of performance. • Excelled as chief advisor on Bay Networks, X.25, Frame Relay and IP projects. Responsibilities: • Leadership over service delivery, technical support and deployment teams. • Management of the processes, systems and functions to build, test and deploy services. • Focus: problem & change management, operational improvements. • Relationship building & management with third-party suppliers. • Quality and cost optimization. Risk analyses and risk prevention. • Staff training and mentoring.

Образование

- Магистр
- Дневная/Очная
- 1993
Белорусский государственный университет
Факультет: Радиофизика
Специальность: Радиофизик

Обо мне

Дополнительные сведения:

Senior customer delivery & project manager. 20+ years of experience in telecoms & human capital development in the UK & Russia. Employers: T-Mobile, Nortel UK & EMEA, 2014 Winter Olympics, ADV Consulting. Immaculate record of delivering complex fixed-line, optical, mobile and HR projects and services delivery. Worked with major IT/Telco industry players. Astute and personable professional. Received awards for outstanding performance. KEY COMPETENCIES • Vast telecom and HR project management and service delivery experience. • Large service delivery and services quality management experience, focused on Problem Management, Change Management, Service Transition and Service Operational Improvements • Excellent risk and issue/problem management. • Outstanding customer and major stakeholders relationship skills. Adept at multicultural management. • Good HR Practices Skills, HR Process and Procedures Knowledge • Experienced team leader, motivator, services delivery and project manager. Prince 2, PMP, QMS, ITIL v3, MS Project etc. • Tech-savvy. Versatile across UMTS, GSM, LTE, 3G, DWDM, SDH, VoIP; IP, BSS/BSC, PacketCore, Cisco, Ciena, Alcatel/Lucent, Nortel, Ericsson, Nokia etc. • Commercially astute with strong business acumen.