Product Manager / Sales Support Engineer / Training Manager

Был больше месяца назад

По договорённости

61 год (родился 16 октября 1964), cостоит в браке

Красногорск

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 24 года и 10 месяцев

- Ноябрь 2018 – работает сейчас
- 7 лет и 1 месяц
Product Trainer/ Service Support Manager/ Sales Engineer
Cesar Satellite JSC, Москва
http://new.csat.ru
Motitoring and service of satellite anti-theft system
Обязанности и достижения:
Field of activity: Providing sales and technical training with sales representative team. Area of responsiblities: CIS Duties: Providing sales and technical training with sales representative team. Product knowledge assessment of sales team. Technical support of marketing and sales departments. Achivments: Developed the training materials. Utilized modern teaching methods such as e-learning and team learning. Succesfull sales support in 40 brunches of company.
- Январь 2016 – октябрь 2018
- 2 года и 10 месяцев
Service Support Engineer
LG Electronics, Москва
http://www.lg.com
Sales and service support of LG products.
Обязанности и достижения:
Field of activity: Technical support of Authorized Service Centers Area of responsiblities: CIS Duties: Assistance in diagnostic of faults, identifying of spare parts Analysis of causes of defects, creation of technical reportand proposals for product quality improvement (LG Global) Translation of technical documentation, presentation andtechnical bulletins. Development of training materials and providing trainings with service engineers. Consultation of customers regarding technical characteristics and features of household appliances. Review and analysis reasons of repairs, customer complaints and claims. Achivments: Reduction of the warranty repair period for large household appliances by Authorized Service Centers Ukraine region by 7%. Definition of spare parts list for servicing large appliances in Ukraine region
- Апрель 2014 – февраль 2015
- 11 месяцев
Head of Training Department
Ferronordic Machines LLC, Москва
Обязанности и достижения:
Duties: Sales of service in Central Federal District. Promotion of service to the market. Elaboration of training sales strategy, optimum price, market share. Carrying out of promotion materials and presentation regarding profitability of operator’s training for the customer. Definition of training needs. Managing and providing training calendar. Planning and managing of operator’s trainer team actitvities in all areas of Russia. Carrying out of training materials for trainers regarding all range of Volvo Construction Equipment. Providing training to the subordinate trainers. Achievements: Successful launch of product in six brunches of company. Steady income from training market. Trained team of trainers.
- Апрель 2013 – март 2014
- 1 год
Fleet Manager
«Ferronordic Machines» LLC, Москва
Обязанности и достижения:
Duities: Planning and managing inspections of used machines in all areas of Russia Supervising the activities of mechanics team. Final score of technical state of machine, definition of spare parts list and final determination of total cost of repair. Input information about purchased used machines to the company’s web site. Providing technical training to the subordinate staff members and sales team. Achievements: Succesful launch of Used equipment website. Carry out of pre and complete inspection sheets for every type of equipment. Trained team of used equipment sales representatives and mechanicss.
- Июнь 2010 – март 2013
- 2 года и 10 месяцев
Product Маnager / Sales Engineer
Ferronordic Machines LLC, Москва
Обязанности и достижения:
Duties: Definition of customer and market requirements for Russian market. Definition of Company Market Relation Specification for the Annual Company Stock Order. Providing of strategic planning input and market analysis. Support planning and activities of product launch. Carrying out and providing demonstration show on the Moscow and regional exhibitions. Participation in tenders and negotiation with customers. Carrying out and providing trainings and tests regarding features and advantages of Volvo machinery with sale’s team in brunches of company all around Russia. Participation in process of re-equipment of machines according to specific customer demands. Carrying out of comparison presentations, translation product marketing information, option catalogues. Achievements: Organisation and providing of four trainings and tests for company sales representatives team and for dealers from CIS countries. Providing of seven trainings in different brunches of company. Creation of Base Product Training Course for team of sales representatives. Participation in six exibitions and demoshow.
- Июнь 2008 – май 2010
- 2 года
Sales Engineer
«Volvo Vostok» JSC
Обязанности и достижения:
Duties: Definition of customer and market requirements for local markets of CIS and Russia. Developing of Market Relation Specification for the local markets of CIS and Russia. Quarterly input information in «Top Ten List of Options and Improvements». Evaluations of tentative price, estimated volumes and market share for these options. Creation of Base Product Training Course for team of sales representatives Carrying out of presentation for dealers and key account customers. Participation in tenders and negotiations with customers. Proof-reading and edition of promotion material. Participation in process of creation new types of machines: re-equipment of Volvo Articulated Hauler A30E; installation of «fifth wheel» for the operation hauler with Russian semitrailer, installation of additional fuel tanks and sleeping cab. Creation of promo film about updated A30E. Providing of trainings with the sales teams regarding features and advantages of Volvo machinery. Providing operators trainings regarding features of operation and maintenance of machines. Carrying out of comparison presentations, translation product marketing information, option catalogues. Achievements: Organisation and providing of six trainings and tests for company sales representatives team and for dealers from CIS countries. Providing of five trainings in different brunches of company. Creation of Base Product Training Course for team of sales representatives. Participation in four exibitions and demoshow.
- Октябрь 2006 – июнь 2008
- 1 год и 9 месяцев
Product Manager
«Techstroycontract» LLC, Москва
Обязанности и достижения:
Technical support of sales. Participation in negotiations and tenders. Negotiations and supplying company with Europian and American attachments. Elaboration of promotion and sale strategy. Managing and providing training calendar. Carrying out and providing product trainings for sales representatives. Participation in negotiations with customers and foreign suppliers. Participation in Industrial Exhibitions. Development of product promotion projects, "Day of Fields". Carrying out and providing demonstration show on the Moscow and regional exhibitions. Creation of advertize and training articles, promo films for the sales and service teams. Evaluation of stock order. Achievements: Carrying out of Base Product Course materials and conducting six trainings in brunches of company. Carrying out of three "Day of Field". Creation of educational presentation and films for mechanics. Three successfully completed after market training courses on tractors MX and STX in Germany and on axial-flow harvesters in Belgium.
- Апрель 2000 – октябрь 2006
- 6 лет и 7 месяцев
Chief Engineer
Association «Belogor’ye»
Обязанности и достижения:
Duities: Providing of maintenance and repair of agricultural equipment and implements: plows, drills, harrows, headers. Providing of operators and mechanics with trainings. Supplying of equipment with spare parts, fuel during the harvesting and sowing period. Elaboration of product sales strategy. Achievements: Six successful sowing and harvesting periods of company.

Образование

- Высшее образование
- Дневная/Очная
- 1990
Kiev State University
Факультет: Radio- physics and Electronics
Специальность: Radiophysic
- Высшее образование
- Дневная/Очная
- 1986
Stavropol High Military School Pilot and Navigator Navigator
Факультет: Pilot's
Специальность: Pilot - Engineer

Обо мне

Дополнительные сведения:

• English – Upper Intermediate • PC: MS WORD, MS EXCEL, POWER POINT, Adobe Acrobat, Microsoft Outlook • Experience of training organization, training of specialists, technical support of sales process in the branches of the company. Experience in creation new types of machines. • Wholesales and retails experience. Experience of building of consumer network. • Experience of delivery. • Knowledge of foreign trade activities.