Обязанности и достижения:
Passenger identity registration
At the time of check-in the primary duty is to check for valid documents. This includes tickets, invitation letter, passport, visa, etc (depending on the type of visit, the arrival and destination of the trip).
Baggage registration
At the time of check-in the passenger hands over baggage which is checked by the airport security and sealed. Anything which is above the weight limit or which is not allowed to be carried is usually handed over to the Agent at the time of check-in.
Seating registration
Usually at the time of check-in an option of selecting the seats is offered. The Agent may ask if a window or aisle seat is wanted.
Special service request
Special requests could include a wheelchair, baby cradle, baby meals, blind passenger, deaf passenger etc.
Change reservation
In some situations it may be necessary to change a passenger's travel plans. This may involve changing itinerary, upgrading class of travel, changing to an earlier/later flight.
Cargo and Mail load supervision
At the time of loading commercial cargo and mail into the passenger flight, agent is provided with information of “weight & balance” outside planner how to load cargo into aircraft departments. This information is the law for Loadmaster and the principal responsibility to be checked for airline Agent.