Operations Manager / Fluent in English with dual citizenship
Был больше месяца назад
По договорённости
35 лет (родился 03 января 1990)
Москва, готов к переезду
Занятость
полная занятость
Гражданство
Дальнее зарубежье
Контакты
Телефон
Почта
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Опыт работы 10 лет и 1 месяц
Февраль 2017 – апрель 2020
3 года и 3 месяца
Operations Manager-Los Angeles airport
Avis Budget Group LAX
Обязанности и достижения:
Increased and maintain customer relations and satisfactions scores
Increased sales by training sale associates
Manage several departments from lot operations, bussing to sales counter
Decrease business expenses by monitoring overtime and voluntary time off
Conduct daily meetings to coach employees and set expectations for lot operations
Respond and retain customers with billing and other issues
Effectively lead and developed employees
Февраль 2011 – октябрь 2016
5 лет и 9 месяцев
Branch Manager-Los Angeles, Hollywood, Malibu and Santa Monica locations
Hertz
Обязанности и достижения:
Over saw several locations
Exceeded regional annual sales target by 10%
Supported the sales team in writing proposals and closing contracts
Developed a comprehensive training program for new sales associates
Planned and directed staff training and performance evaluations
Conducted quarterly sales training for Greater Los Angeles region CSR & MTs
Reviewed operational records and reports to project sales and determine profitability
Approved all budget expenditures
Contacted customers by phone and email in response to inquires
Promptly resolved all customers requests, questions and complaints
Built relationship with customers
Earned numerous recognition’s for exceptional customer service
Trained all incoming sales team members
Acquired business accounts leading to 20% revenue growth year over year
Июнь 2009 – март 2010
10 месяцев
Banquet Hall server
Taglyan Complex - Hollywood
Обязанности и достижения:
Performed serving duties at dinners and special events
Carried trays, setting up for events, serving guests, and clean up after the events
Сентябрь 2008 – ноябрь 2008
3 месяца
Telephone Surveyor
ISA - Interviewing Service of America - Van Nuys
Обязанности и достижения:
Interviewed survey respondents by telephone, following strict guidelines and procedures
Recorded interview responses by entering answers into computer system
Последнее место работы (8 мес.)Оператор флота (Shipping operator) / специалист по продаже бункерного топлива (bunker trader)Март 2025 – работает сейчас