Operations Manager, HR Specialist

Был больше месяца назад

80 000 ₽

42 года (родился 01 сентября 1983), cостоит в браке, есть дети

Город за рубежом, готов к переезду

Занятость

полная занятость

Гражданство

Дальнее зарубежье

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 5 лет и 11 месяцев

- Март 2012 – октябрь 2013
- 1 год и 8 месяцев
Clerk Grade II / Personnel / HR Department
Eastern Railway (An Indian Government Institution), Kolkata, Город за рубежом
Обязанности и достижения:
• Recruited to help open new workshops in the Eastern Zone. • Guiding the startup and management of a full spectrum of HR operations, systems and programs. • Worked with senior management to create HR policies and procedures; recruit employees create group benefits databases; and develop orientation, training and incentive programs. • Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. • CPO’s award for excellence
- Январь 2009 – октябрь 2010
- 1 год и 10 месяцев
Team Leader (Operations)
Hutchison 3 Global Services Pvt. Ltd, Pune, Город за рубежом
Обязанности и достижения:
• Team morale/motivation and development. • Ability to set an example through excellent communication skills and evidence of performance. • To alert the Senior Management to any trends and issues with staff morale/motivation that could affect the team performance and to work with them to address the issues. • To develop existing managers and team members in line with company policy. • Ability to ensure all HR guidelines set are adhered to by team management. • Manage own performance and personal development. • Liaised with managers, other instructors, and system vendors to determine training needs. • Uploaded/downloaded testing results to track progress. Submitted reports to training managers. • Presented team performance report on weekly basis to the contact centre manager. • Best team award received consistently.
- Октябрь 2007 – март 2008
- 6 месяцев
Manager (Operations)
Pace Setters Business Solutions Private Ltd, Kolkata, Город за рубежом
Обязанности и достижения:
• Manage the daily running of the call centre. • Direct line management of departmental Sales/Collections and Retention Managers. • Reviewing the performance of staff, identifying staff training needs and planning training sessions to ensure quality of service, campaign performance and to meet contractual obligations. • Liaise with Recruitment to plan, recruit and manage the deployment of resources within the team in order to maintain a skilled and effective workforce, ensuring contractual targets are achieved. • Reviewing the performance of staff, identifying staff training needs and planning training sessions to ensure quality of service, campaign performance and to meet contractual obligations. • Provide an efficient and flexible response to operational issues in order to main service levels to ensure client and customer satisfaction. To handle the most complex contact centre issues. • Direct contact with internal and external customers/clients in order to ensure contractual obligation are met.
- Сентябрь 2005 – июль 2007
- 1 год и 11 месяцев
Assistant Manager (Operations)
HSBC Electronic Data Processing India Pvt Ltd, Kolkata, Город за рубежом
Обязанности и достижения:
• Promoted from entry-level role to one incorporating a higher level of autonomy, self-management and authority to make independent decisions. • Entrusted with more complex aspects of the business, like international and business transactions, customer complaints and lending queries. • Participated in a number of committees and workgroups examining best business practice, technology testing and enhancement and quality assurance. • Develop sales techniques of each customer service representative to drive revenue growth. • Generation, maintenance, analysis & presentation of daily/weekly/monthly reports (like SL, Absenteeism) • Provide customer service excellence. • Ensured strict adherence to company policies and procedural guidelines. • Received several customer service awards, including being named Customer Service Representative of the Month for the department on several occasions, as well as receiving customer compliments and outstanding results in Quality Assurance Assessment. • Team won the team of the quarter award (July, August and September 2006) and the best team of the month in January 2007

Образование

- Магистр
- Дневная/Очная
- 2014
Jaipur National University
Факультет: MBA
Специальность: Operations Management
- Бакалавр
- Дневная/Очная
- 2003
Nabharat Shiksha Parishad is Bachelors of Arts (English)
Факультет: Bachelors of Arts
Специальность: English

Обо мне

Дополнительные сведения:

Extensive management experience for major institutions. Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems technology. Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards. • Strong commercial awareness. • Excellent people management and communication skills. • Analytical and problem solving skills. • Strong organizational aptitude and time management skills. • Approachable and flexible attitude to work. • Motivated, pro-active and enthusiastic. • Excellent PC, MS Word, Excel, Project, Access, PowerPoint, and Visio skills. • Ability to instil corporate vision and develop an atmosphere of teamwork focused on meeting organizational and corporate objectives. Компьютерные навыки: Proficient in MS Office (MS Word, MS Excel, MS Visio, MS Powerpoint, MS Access)