Москва
Резюме № 26875340
Обновлено 6 июня 2014
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Office manager

Была больше месяца назад
По договорённости
41 год (родилась 16 ноября 1984)
Москва
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
не указано
Контакты
Телефон
Почта
Будут доступны после открытия
Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 10 лет и 1 месяц

    • Июнь 2007 – октябрь 2013
    • 6 лет и 5 месяцев

    Bank Cards specialist/ team coordinator

    OTP Bank Romania S.A.

    Обязанности и достижения:

    Developing card products; Monitoring and analyzing of the card market evolution (trends, own market segment and competitor’s one, cards characteristics and pricing); Develops functioning rules and operational processes description; Monitoring the usage and evolution of the cards from Bank’s portfolio, proposes and implements necessary changes to line them up to the market standards, according to the Bank’s strategy; Proposes and performs periodical revising of the product descriptions, norms and procedures for bank cards and related services, including ATMs and EPOSs; Collaborates with branches, with other directorates from the Retail Banking Division (Distribution Sales Channels and Branch Network Management Directorate, Marketing Directorate, Product Management and Alternative Sales Channels Directorate), as well as with relevant directorates from the Corporate Banking Division (Project Finance and Specialized Lending Directorate and Support and Product Management Directorate) in order to assure the necessary support to promote the products and services related to bank cards, ATMs and EPOSs. Draws up weekly / monthly reports, including the number and value of transactions with cards, transactions made at ATM and EPOSs. Processing and monitoring of the daily bank card transactions, ATMs and EPOSs, in collaboration with the IT & Logistics Division, Accounting Directorate and the subcontractor companies agreed by the Bank; Performing the Customer Support service, both for cardholders and for branch personnel (internal and external customers); Solving and managing the complaints received from customers regarding the bank card operations; including chargeback operations, prearbitration and arbitration according to the International Card Organisations standards; Managing the bank card fraud risk, analyzing the suspicious transactions reports, verifying the suspicious transactions, reporting the fraudulent transactions to the International Card Organisations, managing the risk concerning the lost/stolen cards; Depending on the card type, analyzes the issuing documentation, received from the branches, and approves the issuing of the respective cards according to the Bank’s norms and procedures; Managing the electronic terminals’ maintenance (ATMs and EPOSs) via subcontractors; Handling Hungarian/foreigner clients and offering all the support needed during their visit in our bank; Coordinating the team of support; Dividing the tasks of the support department; Evaluate the work of the subalterns.
    • Ноябрь 2005 – июнь 2007
    • 1 год и 8 месяцев

    Internet Banking Specialist/Website developer/Call Center operator

    OTP Bank Romania S.A.

    Обязанности и достижения:

    Internet Banking Specialist Performing operational support duties of the Internet Banking Department; Assisting the Internet Banking Manager as directed; Providing a full range of professional, technical and general support to customers and Bank personnel; Performing customer setups; Preparing contracts and maintains customer files; Responding to telephone and e-mail inquiries; Monitoring product usage and system operation; Resolving problems within given authority; Helping in the coordination and support of audits and examinations; Providing clerical assistance in training Bank personnel on the features and benefits of Internet banking and bill payment products and services; Performing a variety of routine daily tasks; Reviews reports, preparing correspondence; Participating in special department projects. Website developer Working closely with Project Managers and other members of the Development Team to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables; Producing project estimates during sales process, including expertise required, total number of people required, total number of development hours required, etc.; Attending client meetings during the sales process and during development. Working with clients and Project Managers to build and refine graphic designs for websites. Must have strong skills in Photoshop, Fireworks, or equivalent application (s); Determining appropriate architecture, and other technical solutions, and make relevant recommendations to clients; Communicating to the Project Manager with efficiency and accuracy any progress and/or delays; Engaging in outside-the-box thinking to provide high value-of-service to client;. Alerting colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities; Developing innovative, reusable Web-based tools for activism and community building. Call Center operator Handling the incoming calls from outside the bank, offers information about the bank’s products and services and promotes the bank’s products and services as well as the products of the group; Handling the complaints from clients received by telephone; Making telephone calls towards clients and potential clients of the bank during the sale campaigns with the purpose to promote the bank’s products and services; Assuring three first level of support for the bank’s products and services (OTPdirekt, Cards, Loans); Making transactions ordered by telephone for the OTPdirekt clients Answering to the requests sent by clients through the electronic channels in the proper time; Making telephone calls towards potential clients as a result of the partnerships closed by the bank.
    • Июнь 2005 – ноябрь 2005
    • 6 месяцев

    Manager Assistant

    SC Princess Distribution SRL

    Обязанности и достижения:

    Using a variety of software packages to produce correspondence and documents, and maintain presentations, spreadsheets and databases; Devising and maintaining office systems; Booking rooms; Using content management systems to maintain and update websites and internal databases; Arranging meetings, taking minutes and keeping notes; Invoicing; Looking after budgets; Liaising with members of staff in other departments or external contacts; Ordering and maintaining stationery and equipment supplies; Organising and storing paperwork, documents and computer-based information; Keeping connection with all contractors.
    • Октябрь 2003 – июнь 2005
    • 1 год и 9 месяцев

    Company Secretary

    Emerson Process Management, Hungary

    Обязанности и достижения:

    Maintaining calendar, schedules appointments and meeting rooms.; Using personal computer to prepare manuscripts, grant proposals, statistical reports; Completing and processes payroll documents; Picking up and delivers materials as required; Answering telephone, screens callers, relays messages, and greets visitors; Opening, sorts and screens mail; Operating office equipment such as photocopier, fax machine, and calculator; coordinates the using of equipment; Operating personal computer to access e-mail, electronic calendars, and other basic office support software; Completing various request forms for office supplies and equipment as directed.

Условия занятости

  • Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте

Образование

Обо мне

Дополнительные сведения:

Sociable, communicative, responsible, open-minded, tenacious, spontaneous, dedicated, well informed, creative, team-player, high degree of technical skills, diligent, high level of understanding and of concentration, earnest.
Фото, имя и контакты доступны только авторизованным пользователям
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