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Опыт работы 18 лет и 9 месяцев
Март 2007 – работает сейчас
18 лет и 9 месяцев
Service and Support Engineer
CWS Ireland Ltd
Обязанности и достижения:
• Led a robust support framework for over 800 users across Ireland and 14 European countries, ensuring seamless assistance and rapid issue resolution.
• Provided multi-tier IT support, including 1st, 2nd, and 3rd level assistance, guaranteeing a high level of technical proficiency and user satisfaction.
• Played a pivotal role in driving successful business projects, infusing them with expert insights and best practices to optimize technology utilization.
• Orchestrated seamless communication among IT teams and effectively bridged the gap between IT and business units, fostering collaboration and constructive exchange.
• Nurtured a positive team dynamic, fostering an environment of cooperation and productive engagement with colleagues at all levels.
• Proactively engaged with IT suppliers, harnessing cutting-edge technology solutions to enhance operational efficiency and aligning with emerging trends in the evolving IT landscape.
• Demonstrated strong problem-solving acumen by coordinating solutions across departments, ensuring swift and comprehensive resolution even for complex challenges.
• Demonstrated versatility by addressing an extensive array of technical matters, spanning from desktop support intricacies to the intricacies of ERP applications, consistently achieving user satisfaction.
• Leveraged Salesforce.com to streamline critical business processes, contributing to streamlined workflows, enhanced efficiency, and overall operational excellence.
• Efficiently managed and tracked issues through the Freshservice and Cherwell ticket system, prioritizing tasks effectively and ensuring timely and methodical resolution.
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