Менеджер по работе с клиентами

Был больше месяца назад

По договорённости

41 год (родился 12 мая 1984), не состоит в браке, детей нет

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 7 лет и 4 месяца

- Октябрь 2010 – декабрь 2010
- 3 месяца
Senior Analyst
Astellas Pharma Representative office, Москва
Обязанности и достижения:
• Managed primary and secondary data; • Managed team of Analysts; • Developed and implemented new reporting system for Hospital sales; • Supported Product Managers in portfolio analysis and participated in marketing plans and other marketing activities; • Provided intelligence from disparate data sources to allow the business to make informed decisions; • Negotiated with outsourcing reports company.
- Июнь 2008 – октябрь 2010
- 2 года и 5 месяцев
Sales Operations specialist
CJSC SANDOZ Generic division of Novartis Group, Москва
Обязанности и достижения:
• Negotiated and agreed contracts and others legal documentation with the allocated distributors; • Set Yearly, Quarterly & monthly basis; • Ensured product availability in distribution chain of allocated National Distributors within agreed stock policy on central and regional levels; • Performed monitoring of target achieving in Sales-In, Sales-Out and Stock-in-Trade; • Built effective communication and information exchange in the local organization, with Sales, Marketing, Regulatory, Supply Chain, Medical, Finance; • Managed the logistic problems connected with the contract and orders in partnership with the Supply Chain; • Coordinated the cooperation between distributors and marketing and sales Teams; • Coordinated work of the Sales operations department (7 associates); • Controlled customers overdue, timely payments; • Analyzed and calculated rebates; • Facilitated review of the company’s Commercial and Tenders Sales policies; • Organized trainings for employees (new ERP system, SUN system, EXCEL, Standard Operational Procedure); • Prepared presentations and internal reports for Local/HQ Management; • Worked out the effective system of the internal reporting; • Implemented commercial reporting in ERP (SAP); • Optimized Sales Forecast Process; • Developed and maintained Intranet site; • Provided support to regional representatives.
- Март 2007 – апрель 2008
- 1 год и 2 месяца
Brand Manager Assistant.
LLC NTS GRADIENT, Москва
Обязанности и достижения:
• Negotiated with Customers and Suppliers (Estee Lauder, P&G, Bourjois); • Managed procurement process including operational and financial issues resolving ensuring timely delivery; • Communicated with Suppliers on Contract execution; • Calculated sales price and rebates for Customers; • Controlled Customers Overdue; • Provided support of brand manager at product launches; • Organized and controlled delivery of the goods (work with logistics operators) and payments; • Coordinated distribution of goods to regional subsidiaries; • Analyzed sales (more than 500 SKU) and worked out recommendation on sales strategy, including assortment planning and pricing; • Performed tracking of seasonal campaign execution, its correction and optimization; • Monitored competitive environment, prepared market analysis and monthly reporting; • Coordinated POSM development with Customers; • Developed and adapted products art-works, POSM materials; • Coordinated execution of trade marketing activities; • Prepared accounting documentation; • Created and administrated electronic database; • Took participation in foundation of internal communications (founded Company’s newspaper, developed intranet site); • Created and administrated electronic database.
- Апрель 2004 – март 2007
- 3 года
Accountant Assistant.
, LLC «KS Vitaz», Москва
Обязанности и достижения:
• Submitted weekly reports on car fleet expenses; • Verified expense statements for accuracy and completeness; • Performed accounts reconciliations.
- Август 2003 – август 2004
- 1 год и 1 месяц
Sales Manager
TVC "Gorbushka"
Обязанности и достижения:
• Administrated the retail outlet; organized the sales process; • Liaised with administration of TVC "Gorbushka"; • Ensured purchase-to-pay process with suppliers ensured timely supply and payment; • Worked with customers, including claims settlement; • Performed market analysis, worked out recommendation on pricing strategy; • Managed search and selection of the sellers-advisers, trained the personnel; • Controlled rental charges and payments; • Organized document flow and maintained accounting records.

Образование

- Высшее образование
- Вечерняя
- 2011
Российская академия народного хозяйства и государственной службы при Президенте РФ
Факультет: Экономических социальных наук
Специальность: Менеджер
- Высшее образование
- Дневная/Очная
- 2006
Московский государственный университет прикладной биотехнологии
Факультет: Автоматизация систем Управления
Специальность: Инженер

Обо мне

Дополнительные сведения:

Компьютерные навыки: SUN, SAP, EXCEL, Powerpoint, Word, Visio.

Иностранные языки

Английский язык — разговорный

Водительские права

B — легковые авто

Фото, имя и контакты доступны только авторизованным пользователям

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Обновлено 19 февраля 2004

Менеджер по работе с клиентами18 000 ₽

Последнее место работы (2 года и 5 мес.)Ведущий методист лаборатории научно-методических исследований по проблемам высшего образования.Сентябрь 2001 – февраль 2004

Обновлено 24 октября 2011

Администратор, менеджер по работе с клиентами25 000 ₽

Последнее место работы (11 мес.)Косметолог-эстетистАпрель 2004 – март 2005

Обновлено 26 июня 2009