Менеджер по продажам в отель

Была больше месяца назад

50 000 ₽

37 лет (родилась 14 декабря 1987), не состоит в браке, детей нет

Таллинн, готова к переезду

Занятость

полная занятость

Гражданство

Эстония

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 17 лет

- Август 2011 – работает сейчас
- 14 лет и 5 месяцев
Front Office Administrator
Meriton Hotels Group OЬ, Таллинн
Обязанности и достижения:
• Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency. • Effectively managing the daily operations of the hotel.. • Entering visitors details into the visitors log book • Dealing with late arrivals and assisting with early check-outs. • Producing the documents as needed • Completing all cash related activities on required date • Creating and produced reports as required. • Ensuring that all accounting transaction and cash handling procedures are in compliance. • Analyzing business forecasts and schedules accordingly. • Planning and coordinating hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments. • Providing ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment • Participating in formulating selling strategies and rate structures. • Assisting visitors fill out visitors pass, and issued of visitors pass • Assisting new employees as well as old ones in some cases with provision of ID badges, time sheet, rotas, photocopying, sending fax messages, posted notices and mail distribution • Taking incoming telephone calls, dealing with such calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the establishment • General administrative duties including photocopying, invoicing, collecting cash and other forms of payments from customers if necessary, filing, booking and organizing board and or meeting rooms, ordering stationery, dispatching and accepting mails and couriers services (parcels) • Ordering taxis for visitors • Other specific duties tat may be required of the receptionist by the employer
- Ноябрь 2010 – июль 2011
- 9 месяцев
Front Office Administrator and Reservation Center
Economy Hotel, Таллинн
Обязанности и достижения:
• Responsible for the provision of an efficient and effective reception service, and for administrative support to other staff as directed by supervisor. • Answering incoming calls on multi-line phone and responding to public inquiries in a courteous manner and refer to other persons in the Department as appropriate. • Receiving and distributing incoming and outgoing mail. • Distribute incoming faxes and courier packages. • Preparing paperwork for outgoing faxes and courier packages and managing shipping and receiving activities. • Arranging meetings, schedule appointments and travel arrangements as requested. • Compose routine correspondences, reports, forms and other materials. • Set-up and maintain files, records and databases such as master extension, cell phone and office inventory lists. • Facilitate and maintain storage facility (on-site and offsite) and maintain current inventory list of items. • Keep updated and well versed on all current programs and distribute this information to office visitors and callers. • Assist in coordination of office services such as housekeeping, purchasing office supplies, ordering catering when needed and maintaining office equipment (computers, fax machines, printers, photocopy machine, telephone system). • Perform other related duties as assigned
- Январь 2009 – июнь 2010
- 1 год и 6 месяцев
Assistant Sales Manager
Nordichome OЬ, Таллинн
Обязанности и достижения:
• Reviewed financial statements and sales and activity reports to ensure that organization’s objectives were achieved • Directed activities of organization to plan procedures, establish responsibilities, and coordinate functions among departments and sites • Negotiated and approved contracts with suppliers and distributors, and with maintenance, janitorial, and security providers • Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests. • Arranges corporate travel and meetings by developing itineraries and agendas; scheduling the corporate jet; booking other transportation; arranging lodging and meeting accommodations. • Working hard in order to meet deadlines of project. • Identifying and solving organizational problems. • Organizing transportation of the goods from the factory to the client • Providing feedback to customers • Providing customers with information about company • Communicating with customers • Handling complaints with empathy and efficiency • Providing complex problem resolution and customer advise • Necessarily translator from RUS-ENG or ENG-RUS • To collaborate with factories • To follow the work from the beginning till the end • To prepare all necessary documents • To arrange meetings and to provide them
- Июнь 2008 – сентябрь 2008
- 4 месяца
Barwoman
Olympic Lagoon Resort, Город за рубежом
Обязанности и достижения:
• Communicating and taking care about clients • Managing nightclub operations and administration including scheduling, reports, inventory and customer service. • Mixing ingredients to prepare cocktails and other drinks. • Displaying excellent customer service and cash handling skills. • Serving food to customers seated at the bar. • Always checking customers' IDs to make sure they met age requirements for alcohol and tobacco purchase and consumption. • Staff training (showing the system to a new coming staff) • Operating the till • Cashing up • Dealing with the customers problems • Providing certain information • Providing an outgoing, pleasant and helpful manner to customers and colleagues

Образование

- Высшее образование
- Дистанционная
- 2013
Estonian Business School
Факультет: Business Administration and Foreign languages
Специальность: Management

Обо мне

Дополнительные сведения:

I am interested in: Front Office Superviser, Front Office Manager, Sales Manager, Assistant Revenue Manager Key Skills • Exceptional organisational skills; able to prioritise workload and multi-task to meet deadlines • Able to work with minimal supervision and as a cooperative team member, handling many tasks simultaneously • Skilled in event planning and event management functions for high profile events • Maintain the good relation with customers with the help of good communication skills • Have good English-language skills both verbal and written • Appointment Setting • Outstanding communication and interpersonal skills, with the ability to communicate effectively at all levels • Capable of taking care of customer service activities and also front office management • Excellent listening skills • Uncommon ability to adaptable easily and learn quickly • Enviable ability to multi-task, remain calm and professional under stress • Exceptional ability to maintain a positive attitude, handle conflict and confrontation • Proven ability to establish structure and discipline in a department • Hard working team-player with proven ability to commit to projects from start to finish • Ability to work quickly, efficiently and under pressure • Recognised for exceptional ability to create trust and build lasting relationships • Positive attitude and adaptability to change • Committed to achieving outstanding results • Quick study for new products and services • Strong experience in hotel industry Компьютерные навыки: Fidelio, Opera, Ving Card, Microsoft Outlook, Excel, Office Word, Internet