Key account manager

Была больше месяца назад

60 000 ₽

42 года (родилась 12 июня 1983), не состоит в браке, есть дети

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не указано

Гражданство

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Опыт работы 18 лет и 9 месяцев

- Март 2011 – работает сейчас
- 14 лет и 9 месяцев
Chief of Cruise Department
Louzhniki Travel Company, Москва
Обязанности и достижения:
• Lead department. • Organize and coordinate work of department, targets’ and plans’ check-up, make reports. • Organize and control department’s documents circulation. • Plan and develop department’s sales. • Analys and continuous monitoring of the competitive environment. • Cruise products’ development and organization (cruises with Russian groups, additional shore services). • Participate in the development of company’s advertising and marketing strategy. • Develop measures to increase department’s sales. • Prepare mailings, commercial offers and informational materials. • Conduct and expand agencies’ base and conditions of cooperation. • Organize and control actions to improve cooperation of agencies with company, identify defects in the work of department and their elimination. • Participate in the development of incentive and bonus programs for agents. • Organize and conduct seminars and presentations. • Organize and conduct familiarization cruises and ship visits. • Organize and control operative filling of the company’s web site with the relevant information and special offers. • Develop and maintain partnership with the cruise companies MSC, NCL, Costa Cruises. • Negotiate and correspond with foreign partners, research for new partners. • Negotiate and cooperate with partners. • Negotiate and sign agreements, control of all its points’ performance. • Ensure on-time payments. • Ensure the proper and accurate performance of all employees’ duties. • Enforcement personnel internal labor regulations and labor discipline. • Participate in staff recruitment and trainings. • Control and prevent conflict situations.
- Январь 2009 – февраль 2011
- 2 года и 2 месяца
Manager of Cruise Department.
ZAO “Lanta-tur voyage”, Москва
Обязанности и достижения:
• Cooperate with agencies-customers, consult and fully inform them about cruise’s product (itineraries; cabins’ availability; prices; ships; cabins’ categories; conditions of the staying onboard; conditions of the booking, payment and cancelation; visas; insurances; additional shore services). • Conduct and control agencies’ bookings of the cruises and additional shore services, delivery all necessary documents (booking, confirmation and bill). • Conduct and control corporative group bookings, develop proposals for group cruises with additional shore services. • Negotiate with US office of Royal Caribbean Cruises Lt.d. (RCCL) on the occasion of booking blocks of cabins for group cruises. Create and reserve blocks of cabins for the season’s group cruises. • Put all bookings to the tour program “Master-Tour” with the deadlines and amount of payments. • Cooperate with other company’s departments for reserving additional shore services, for groups as well (air tickets, hotels, transfers, excursions). • Ensure on-time payments. Write monthly payment’s reports for RCCL. • Work in online booking system of RCCL, extend option’s date, confirm bookings, put all necessary changes to bookings. • Validate and deliver all necessary documents to embassies for visas. Ensure on-time getting all necessary documents for visas from agencies, and control on-time receiving visas from the embassies. • Ensure and delivery necessary documents for tour (tickets, vouchers, insurance, visas), short briefing. • Receive and response to different agencies’ claims. • Daily cooperation with US and British office of RCCL on the occasion of different trouble and urgent requests, conflict and arguable situations (changing booking, getting official permission for early/late boarding/disembark, urgent documents, changing of the cruise’s date, etc.). • Negotiate with ports’ agencies about all visas requirements and ports of call details. • Have been leading and control working of Ukraine office of Lanta-tur voyage. • Organize and coordinate ships’ visits in Saint-Petersburg. • Support and coordinate our clients during cruises, help and solve different arguable situations. • Develop and deliver all necessary documents for tour-leaders on cruises. • Develop informational materials for presentations.
- Май 2008 – апрель 2009
- 1 год
Manager of Shore Department.
Cruises and tours company Breeze Line, Москва
Обязанности и достижения:
• Cooperate with foreign partners (Europe, Asia, USA, South America) in reserving group and individual services (hotels, transfers, excursions). • Create, organize, reserve and coordinate group and individual excursions during cruises. • Negotiate with foreign partners on the occasion of conflict and arguable situation, successful defending of position and interests of Breeze Line. • Research new partners; negotiate about cooperation’s details and providing services. • Conduct and control necessary documents for reservations (confirmation, invoice, voucher, invitation). • Ensure on-time payments and collection of bills, write payment’s reports, at the end of season total balance’s checking. • Cooperate with agencies-customers and private clients, consult them about all tour’s details. • Have been leading “Asia” and “South America” directions – developed, organized, reserved and coordinated before and after cruises programs, reserved blocks in hotels for this programs and group services. Working results: Have been sent to 3 cruises as a tour-leader of Russian groups (150, 200 and 130 peoples) on the board of Thomson Celebration Ship. During cruises I have been leading every evening meetings with Russian tourists, where I have been answering to all questions, providing all necessary information about “life” on the board, about harbors, excursions, solding free tickets on excursions, accompanied groups during excursions.
- Апрель 2006 – май 2007
- 1 год и 2 месяца
Sales Office’s Chief.
VAO “Intourist”, Москва
Обязанности и достижения:
• Sale tourist’s products. • Develop informational materials about tours, countries and hotels. • Respond to the telephone inquiries of all callers and registration it. • Consult customers about all tour’s details. • Develop and co-ordinate individual tours. • Validate all necessary documents for organization tours. • Write correspondence to tour-operators. • Inform and co-ordinate with clients all possible tour’s changes. • Ensure on-time payments and collection of bills. • Ensure and delivery necessary documents for tour (tickets, vouchers, insurance), short briefing. • Produce sale’s reports. • Delegate all office tasks to all levels of management. • Control and prevent conflict situations. • Participate training seminars and advertising tours. Working results: Have been working in unprofitable sale’s office and during it had made it one of the sale’s leader among offices.