IT System Administrator

Был больше месяца назад

100 000 ₽

39 лет (родился 07 июля 1986), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 20 лет и 7 месяцев

- Май 2019 – работает сейчас
- 6 лет и 7 месяцев
IT System Administrator Tier 2
Workfront , Москва
http://www.workfront.com
Обязанности и достижения:
• Troubleshooting hardware, software, and network issues • Automating manual processes using Python and other scripting languages • Performing preemptive A/V maintenance • Actively managing ticket assignments in queue • Provisioning/deprovisioning user accounts • Administering Helpdesk related systems • Writing policies for computer administration, along with knowledge-base articles • Internal Systems Auomation
- Март 2017 – май 2019
- 2 года и 3 месяца
Technical Support Engineer
Workfront, Ереван
Обязанности и достижения:
- Providing phone, email, and web support. - Troubleshooting installation, application and database issues. - Assisting second tier support with troubleshooting issues. - Troubleshooting “Technical Support Representatives” escalated cases. - Troubleshooting API and SSO (Single Sign On) issues. - API, SSO (Single Sign On) and Outlook Add On teams Product Vertical. - Knowledge base champion. - Training “technical support engineers” and “customer care” staff. - Interacting with Product area specific teams to resolve customer issues. - Assisting customers with integrating Workfront with other platforms. - Other duties as assigned.
- Декабрь 2016 – март 2017
- 4 месяца
Supplied Services Agent
HSBC Bank, Ереван
Обязанности и достижения:
- Handling variety of activities within operational tasks in Supplied Services Department - Responsible for preparing cash for branches, customers and ATM replenishments - Delivering timely and proper cash service in terms of demonstrating maximum attentiveness and accuracy - Updating management information regular statistical reports through various parameters - Monitoring ATM network operations and eliminating malfunctions in terms of CBA and the Group regulations and within set SLAs - Investigating customer transaction disputes accurately and in polite manner when contacting the customer - Providing proper service to both external and internal customers; handling customer requests with care and in a professional manner to increase customer satisfaction - Correcting maintenance of all required documents during daily processes and end-day checking; - Maintaining service standards and quality in Supplied Services operations
- Апрель 2011 – декабрь 2016
- 5 лет и 9 месяцев
Import-Export Manager
BonPharm, Ереван
Обязанности и достижения:
- Full responsibility and accountability for all air ocean export import related matters for the regional business unit. - Manage Ocean export/import/ air import department - Experience in FCL / LCL Ocean Cargo logistics and documentation - Maintain 100% level of compliance with any related government agencies such as local, US domestic and applicable foreign agencies, and verify that all government and agency compliance and regulatory requirements are properly addressed. - Prepare reports of transactions to facilitate billing of shippers and foreign carriers. - Ensure to book vessel or flight arrangement that will meet customer's requested ETA. - Coordinate any necessary surface transportation to airports or pier to ensure that delivery has been completed. - Receive, review, and process export documentation such as B/L and AWB for each shipment accurately, thoroughly, efficiently and performing all functions within a strict time frame. - Review all entries, client invoice packages and file record keeping prior to submitting to supervisor for payment and final review. - Researching and reporting on factors influencing business performance; - Analyzing competitors and market trends; - Conducting reviews and evaluations for cost-reduction opportunities; - Developing external relationships with appropriate contacts, e.g. manufacturers, solicitors, bankers and statutory organizations such as the Inland Revenue.
- Март 2010 – декабрь 2010
- 10 месяцев
Teller
Inecobank CJSC, Ереван
Обязанности и достижения:
- Assisting customers with opening new accounts. - Provide customer service by answering or referring financial questions to correct supervisory staff. - Exchange - Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. - Receive and count working cash at beginning of shift - Identify customers, validate and cash checks - Accept cash and checks for deposit and check accuracy of deposit slip - Process cash withdrawals - Receive and verify loan payments, mortgage payments and utility bill payments - Record all transactions promptly, accurately and in compliance with bank procedures - Balance currency, cash and checks in cash drawer at end of each shift - Initiate and open new accounts
- Декабрь 2009 – март 2010
- 4 месяца
Coordination and Development Division Specialist
Inecobank CJSC, Ереван
Обязанности и достижения:
- Supervise activities of the branch. - Create and analyze management information and reports. - Coordinate activities among different branches all over the country. - Help make policies. - Train and supervise staff. - Hire and terminate staff according to needs. - Interact with local chambers of commerce, development agencies, solicitors, accountants. - Handle customer complaints. - Follow all banking polices as determined by the board of directors or owners of the bank. - Responsible for searching and selecting sites for establishment of new branches of the bank all over the country - Working with different real estate companies, marketing agencies, business research institutions and business premises’ design companies
- Февраль 2005 – ноябрь 2009
- 4 года и 10 месяцев
Financier
PharmArs + LLC, Ереван
Обязанности и достижения:
- Collating, preparing and interpreting reports, budgets, accounts, commentaries and financial statements - Producing long-term business plans - Undertaking research into pricing, competitors and factors affecting performance - Managing budgets - Assist with preparation of the budget - Establish and maintain cash controls - Monitor cash reserves and investments - Prepare and reconcile bank statements - Establish and maintain supplier accounts - Processes supplier invoices - Maintain the purchase order system - Prepare income statements - Prepare balance sheets - Prepare monthly financial statements - Prepare quarterly reports and report on variances - Assist with the annual audit - Maintain financial files and records

Образование

- Высшее образование
- Дневная/Очная
- 2008
Российско-Армянский (Славянский) университет
Факультет: Мировая Экономика
Специальность: Экономист

Обо мне

Дополнительные сведения:

Высокий уровень ответственности, своевременное выполнение поставленных задач, без вредных привычек, сильные лидерские навыки, умение работать в стрессовых ситуациях, решение проблем, быстрое принятие решений в сложных ситуациях, творческое мышление, сильные навыки интернет-поиска, командный игрок. Компьютерные навыки: MS Office, Firefox, IE, Corel Draw, Safari, Google Chrome, Skype, Ichat, iFinance, Quicken, iMoneyTracker, 3DS Max, 3DS Max Design, Unreal Development Kit, Unreal Engine, Mudbox, Cinema 4d, Zbrush, Corel Draw, Adobe After Effects, Autodesk Maya, Autodesk MotionBuilder, Phtoshop, Adobe Acrobat, Kaspersky Internet Security, NOD 32, Norton Antivirus, Paragon Hard Drive Manager, MS Windows 2003, MS Windows 95, MS Windows 98, Windows XP, MAC OS, HP, Windows 7, Windows Vista, Linux, IOS.