Hotel manager

Была больше месяца назад

По договорённости

Соискатель скрыл дату рождения

Москва

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 20 лет и 5 месяцев

- Сентябрь 2018 – май 2020
- 1 год и 9 месяцев
Deputy Reservations Manager
Гостиница Националь
http://www.national.ru
Hotel
Обязанности и достижения:
Provide supervision, training, direction and leadership to Reservations Staff, including scheduling, performance management and department planning. Recruit and monitor relevant staff for their specific operations. Help to develop employees’ motivation and team spirit by creating upselling program and good working atmosphere. Works closely with Director of Revenue Management and Sales department, Front Office to facilitate customer bookings. Assist in the daily review of Hotel Rate/Occupancy/RevPAR performance with focus on improving overall performance. Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments. Develop strong working relationships with all guests and clients in order to maximize sales opportunities and generate business for the future. Perform other duties as assigned including assisting Reservationists in their job functions. Deal with customer queries and complaints. Manage and coordinate all group and individual reservations. Knowledge of the hotel property management systems. Coordinate office activities to ensure work updates are consistently maintained and all correspondences promptly handled on the same day received.
- Сентябрь 2015 – сентябрь 2018
- 3 года и 1 месяц
Group sales manager
Гостиница Националь
http://www.national.ru
Hotel
Обязанности и достижения:
Enter reservations, generate confirmations Visa support providing Payment on account providing Respond to tour inquiries via phone and email Provide exemplary customer service to group over the phone, email, and onsite Assist the Directors of Sales with development of marketing plan especially as it relates to the group market Work with Director of Sales and Director of Revenue Management in establishing monthly transient forecast Create and develop ongoing promotions for Key Corporate and Development accounts Prepare daily, weekly and monthly group sales reports as requested Effectively manages and develops relationships with key internal and external stakeholders Facilitate group arrival process Perform other duties as requested by management
- Март 2013 – сентябрь 2015
- 2 года и 7 месяцев
Reservations agent
Гостиница Националь
http://www.national.ru
Hotel
Обязанности и достижения:
Individual and group reservation Visa support providing Payment on account providing New personal training Provide excellent service and hospitality following the brand guidelines to both internal and external customers
- Апрель 2011 – март 2013
- 2 года
Reservations manager
Милан, гостиница
http://hotelmilan.ru
Restaurant, Food Service Industry, Fast Food, Hotel
Обязанности и достижения:
Individual and group reservation Visa support providing Payment on account providing New personal training
- Февраль 2010 – апрель 2011
- 1 год и 3 месяца
Reservations manager
Мандарин Хоспиталити
http://hotelmandarin.ru
Hotel
Обязанности и достижения:
Individual and group reservation Visa support providing Payment on account providing New personal training
- Июнь 2005 – июнь 2009
- 4 года и 1 месяц
Reservations supervisor
Корстон, Группа компаний
http://www.korston.ru
Обязанности и достижения:
Individual and group reservation Visa support providing Payment on account providing Deal with customer queries and complaints New personal training Supervision of a shift Plan work schedules as per requirement
- Апрель 2001 – июнь 2005
- 4 года и 3 месяца
Front desk supervisor
Корстон, Группа компаний
http://www.korston.ru
Restaurant, Food Service Industry, Fast Food, Hotel, System Integration, Technological and Business Processes Automation, IT Consulting
Обязанности и достижения:
Supervision of a shift Check in/outs Guest request/questions solving New personal training
- Июнь 1999 – март 2001
- 1 год и 10 месяцев
Front desk agent
Гостиница Космос
http://www.hotelcosmos.ru
Hotel
Обязанности и достижения:
Check in/outs Telephone calls processing Sale of hotel extra services

Образование

- Среднее специальное образование
- 1999
Moscow College of Hotel, Restaurant and small enterprise personnel
Специальность: Hotel Manager

Обо мне

Дополнительные сведения:

Mature, with good judgment, detailed oriented, friendly and responsible. Ability to multi-task, with strong organizationaland time management skills. Ability to prioritize and organize work assignments. Can do`attitude, result-oriented, resolving issues with a customer-focused orientation, excellent communication skills. Politeness and patience. Ability to work under pressure. Internet, Fidelio, Libra PMS, MS Outlook, MS Word, MS Excel, Marsha, HPP (High Performing Pricing), Opera PMS, Opera OXI, Navision Financial, 1C: Бухгалтерия, MarRFP