Резюме № 46010592
Обновлено 31 октября 2022
Обновлено 31 октября 2022
Head of training Department
Был больше месяца назад27 лет (родился 25 декабря 1997)
Москва, готов к переезду
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 8 лет и 11 месяцев
- Июль 2018 – работает сейчас
- 7 лет и 5 месяцев
Representative of the factory LG
LG Electronics RUSHousehold Appliances, Electronics, Climate Control Equipment (Manufacturing), Household Appliances, Electronics, Climate Control Equipment (Promotion, Wholesale)Обязанности и достижения:
• Improving the quality of service on the technical support line/reduction of mistakenly sent requests to service centers. • Analysis of the work of operators and technical specialists (on-line consultations) of the LG product support service, monitoring compliance with the company's requirements and standards, listening and analysis of calls, daily "briefings" and trainings with operators. • Improvement of operators ' professionalism: •training of operators and technical specialists in the features of LG products, detection of product defects (or lack thereof) on the line; •development of complex issues (or complex customers) that are not resolved on the 1st and 2nd line. • Motivation of specialists: awarding of operators and technical specialists, based on the results of the month on the share of issued / incorrectly executed applications for SP and the number of consultations provided. • Detection of problems in the operation of equipment, constant monitoring of incoming calls from customers in order to provide feedback to the plant about new defects, to identify and eliminate them. • Work with customer claims in writing, through the form of VOC (Voice of customer), providing the customer with a response on behalf of the plant. • Work with service centers and control over the quality of work carried out in order to bring the work of the SC to the adopted LG quality regulations. • Control over the quality of performed repairs of equipment in SC LGC, under the program “service raiding” (day in the service center). Progress: • Reducing the number of incorrect repair requests from 100 to 10 per month. • Improvement of the quality of consultations of operators of the 1st line through continuous training, development and production of additional training materials/manuals/manuals. • Improving the knowledge and quality of second-line operators ' consultations, reducing the share of incorrect repair requests from received calls from 15% to 5%. • Deep technical knowledge of washing machines and refrigerators - from production to repair of equipment. • Periodic (2/1-week) training at the factory 120 km from the place of residence (with a road of 6 hours in both directions). • High evaluation of my training and operator control methodology by the management in Korea, followed by a recommendation to use this methodology to all LG plants in the world.- Апрель 2017 – июнь 2019
- 2 года и 3 месяца
Event planner
Moscow Easter festivalОбязанности и достижения:
Participation in the “ring bell program” of the Moscow Easter festival (headed by Valery Gergiev), organizational issues for accommodation, travel, food festival participants, tours to different cities of Russia- Февраль 2018 – июнь 2018
- 5 месяцев
Customer service Manager
Обязанности и достижения:
• Timely closure of mass vacancies of the company • Providing a recruitment funnel • Telephone and group interviews with candidates • Placement of vacancies on Federal job search websites • Accounting • Support of clients from a call to the company before going to work and payment of wages- Февраль 2018 – март 2018
- 2 месяца
The assistant judge and a specialist of archive
Butyrsky and Izmailovsky district courtОбязанности и достижения:
• Industrial practice in court. • Work with different types of documentation, •work in the archive, •assistance to the judges of the district court, etc. (•search for criminal cases for the subsequent trial; •direct participation in the trial and assistance to the judge in its conduct; •work in the expedition (the office of the court), preparation, registration and mailing of letters to the parties to the process on behalf of the court with decisions or dates of the trial). • Assistance to court visitors in the preparation of various documents/preparation for the trial- Август 2017 – декабрь 2017
- 5 месяцев
First class operator
Russian postОбязанности и достижения:
• Delivery/dispatch of parcels, •acceptance of utility and other payments, •payment of fines, •assistance to customers in filling out various forms of forms, •resolution on registration in the FMS, •retail (work in the "one window").- Июль 2016 – август 2016
- 2 месяца
Call center operator
TV-Shop "TopShop"Обязанности и достижения:
• Was trained in the call center of the store “Top Shop”, •has experience of training (outgoing calls to the customer base).- Июнь 2016 – август 2016
- 3 месяца
Sales consultant
ZaraRetail Chain (Clothing, Footwear, Accessories), Clothing, Footwear, Accessories, Textiles (Promotion, Wholesale), Clothing, Footwear, Accessories, Textiles (Manufacturing)Обязанности и достижения:
• Charge: • Consultation of clients in the room, in the area of fitting rooms and the cash register, assist customers in the creation of fashionable image. • Ensuring the standards of the store (reception, display of goods, maintaining order in the trading floor). • Participation in the design of the trading floor, support, merchandising store. • Control of the availability of goods in the trading floor and timely implementation of its replenishment • Work at the cash Desk / cash reporting / reservation of goods • Reception / analysis of the supply.
Образование
- Среднее образование
Обо мне
Дополнительные сведения:
• Easy to find contact with people of different ages and professions, a confident user of MS Office programs, as well as internal programs for the call center.
• Responsible attitude to any work, I am able to make an independent, balanced decision and bring any business started to the end.
• I have: •experience in negotiations; •basic knowledge of English; •experience in selection, training, adaptation and motivation of personnel; •experience in human management; •ability to make non-standard management decisions; •ability to train people - to present information easily and accessible, for better assimilation;
• ability to control; •ability to plan and predict.
I am ready to provide a clear and well-established work of the Department, through continuous training of employees.
In connection with the abolition of my position - reduced from LG Electronics. I hope that I will be able to realize myself in other position, in already native company.
Conflict resolution, Good written and spoken language, The ability to quickly switch to various tasks, Working with a large amount of information, Attentiveness, Sociability, Easy learning, Analytical thinking
Иностранные языки
- Английский язык — базовый
Фото, имя и контакты доступны только авторизованным пользователям
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