Резюме № 44239585
Обновлено 17 сентября 2019
Обновлено 17 сентября 2019
Head of service department
Был больше месяца назад45 лет (родился 05 октября 1980), cостоит в браке, есть дети
Москва
Селигерская
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 23 года и 1 месяц
- Декабрь 2017 – работает сейчас
- 8 лет и 1 месяц
Head of the Moscow branch
"Engineer-service Llc", МоскваSamsung Authorized Service CenterОбязанности и достижения:
Samsung field service department was transferred to LLC "Engineer-service" with minor changes in December 2017. Job responsibilities are similar to previous experience with several additions: - Control of financial performance of the branch. - Reporting both to the head office of the Engineer-service company and to Samsung. - 27 people subordinate and staff expansion continues. During the work, transition of the department to a new structure was successfully organized, the processes were changed to achieve Samsung target KPIs and the Engineer-service financial KPI. From scratch organized reception of service center and new type of repairs - Carry-In repairs (repairs in the service center).- Август 2011 – ноябрь 2017
- 6 лет и 4 месяца
Head of Samsung Field Service department
Обязанности и достижения:
- Organization of the effective work of the department to repair of home appliances and corporate equipment in Moscow and Moscow Region. - Planning, motivation, control and evaluation of the activities of employers of the department. - Organization and control of the collection, verification and submission of financial statements for out of warranty repairs. - Analysis and general reporting on the functioning of the department in English. - Development, coordination and organization of the process of implementation of the production plan. - Control of the main KPIs of the department and trends, optimization of processes to achieve target values. - Development and implementation of projects for the evolution of the department. - Evaluation and recruitment, from 20 to 40 people subordinate at different times. During the work, has been significantly improved the main process - home appliance repairs at customer's home (coverage in Moscow increased from 40% to 95%). Also organized from scratch are two additional projects: repair of mobile phones with delivery from service centers and stores throughout Russia (Pick Up Service) and installation of home appliance at customer's homes for Samsung own stores.- Июнь 2006 – июнь 2011
- 5 лет и 1 месяц
Senior Manager of technical support department, Head of the direction own brands (private label)
“LIT-service Cc”; "National Service Company Llc", МоскваEldorado own service centerОбязанности и достижения:
- Control of repair time, reducing the number of long repairs; - Technical support and consideration of Non-Repair requests; - Preparation of analytical reports on the work of the company; - Development and implementation of regulations and standard operating procedures; - Management of the Moscow branch within the competence; - Work within the service representation of private labels of Eldorado (Elenberg, Cameron, Cortland); - The organization of deliveries of spare parts from manufacturers of equipment in China, Turkey, Russia. During the work the level of private labels Eldorado with service support, documentation and spare parts has been increased from 0 to 100%.- Апрель 2005 – май 2006
- 1 год и 2 месяца
Customer Service Manager
“Elektroflot-Service Llc”; ”Technopark-Service Llc”, МоскваTechnopark own service centerОбязанности и достижения:
- Work within the service representation of private labels of Technopark (Bork, Bimatek); - Interaction with a trading company and manufacturers of equipment in China and Russia; - The organization of deliveries of spare parts from manufacturers of equipment in China and Russia; - Technical support and verification financial reports of partner service centers.- Ноябрь 2002 – март 2005
- 2 года и 5 месяцев
Customer Service manager, Content manager, Site administrator, Technical consultant
Обязанности и достижения:
- Sales of goods, customer management, answer phone calls, pricing, billing, business linkages with partners; - Administration the site content, editorial reference on various types of goods, promotion Internet projects of the company, working with customers and partners on warranty obligations of the company.
Условия занятости
- Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Образование
- Высшее образование
- Дневная/Очная
- 2003
Обо мне
Дополнительные сведения:
Personal skills: hard work, responsibility, punctuality, communication skills, stress tolerance, conflict resolution, the ability to quickly process information, experience of systematization and structuring of the data, ability to work both autonomously and in a team.
Professional Skills:
- PC - confident user: MS-Office, 1C, SAP, Adobe Photoshop, Adobe Acrobat Professional, knowledge of warehouse programs and many other additional programs, experience with Internet projects, experience with fax machines, copiers and other office equipment;
- Driving license category B;
- International passport.
Иностранные языки
- Английский язык — разговорный
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
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