Резюме № 54241499
Обновлено 27 июня 2023
Обновлено 27 июня 2023
Head of quality department
Был больше месяца назад44 года (родился 17 сентября 1981)
Зеленоград
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Профессиональные навыки
- Driving Licence B
- Accuracy , attention to detail
- Английский язык
- Пользователь ПК
- MS PowerPoint
- Деловая переписка
- Организаторские навыки
- Ведение переговоров
- Грамотная речь
- Деловое общение
- Показать еще
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 13 лет и 3 месяца
- Февраль 2017 – февраль 2023
- 6 лет и 1 месяц
Lead quality engineer Team Leader
Representative office of JATCO LTD (Japan), МоскваAuto Parts and Components (Manufacturing)Обязанности и достижения:
• Trained team members in communication, technical training, and data analysis • Set annual targets for team members • Managed team activity, set investigations direction, and checked investigation reports • Discussed investigation findings with customers (Nissan, Renault, Lada, Mitsubishi) and supported responsible departments in countermeasures development • Managed investigations lab activity and coordinated with other counterparties • Launched new projects by conducting Initial Quality Survey and participating in Initial Quality Check • Conducted regular annual customer's plants audits and provided recommendations for improvement • Provided customer support in the field and emergency support at customer's plant • Checked dealers` warranty claims related with CVT • Participated in promotion activities Achievements: • Established relationship with Renault Russia, resulting in fruitful cooperation in quality investigation • Took part in the launch of the Lada X-Ray project by conducting preproduction tests • Established a new 3rd party investigation company, reducing investigation costs by 30% and increasing investigation level • Obtained Jatco “AFR Trainer of Trainers” certificate and trained Nissan Academy trainer in the procedure • Took part in significant countermeasure implementation for Nissan Qashqai and X-Trail by collecting and analyzing driving data • Established relationship with Mitsubishi Russia and involved them in the quality investigation process- Июнь 2011 – май 2015
- 4 года
Warranty engineer
Suzuki motor rus , ООО, МоскваCars, Trucks, Motor Transport, Buses, Trolleybuses (Manufacturing), Car Retail (Dealer Center), Cars, Trucks, Motor Transport, Buses, Trolleybuses (Promotion, Wholesale)Обязанности и достижения:
• Checked warranty claims from dealers, made decisions on claims • Conducted warranty audits at dealership network • Trained dealers on the manufacturer's warranty policy, customer complaints processing, and working with the manufacturer's warranty portal • Participated in the development of the warranty portal • Interacted with quality engineers to identify common vehicles defects Achievements: • Developed the policy and strategy of goodwill and the algorithm of warranty audit from the beginning • Significantly reduced rejected warranty claims • Took part in the development of the "warranty engineer" training course for dealer's staff- Ноябрь 2009 – июнь 2011
- 1 год и 8 месяцев
Warranty engineer
Major-Auto, МоскваCars, Trucks, Motor Transport, Buses, Trolleybuses (Manufacturing), Car Retail (Dealer Center), Cars, Trucks, Motor Transport, Buses, Trolleybuses (Promotion, Wholesale)Обязанности и достижения:
• Inspected vehicles, made decisions on warranty, and coordinated warranty repairs • Ordered and tracked necessary spare parts for warranty repairs • Coordinated warranty repair dates with customers • Monitored compliance with official repair technology and declared warranty claims in the manufacturer's system • Called customers for recall campaigns Achievements: • Obtained Toyota Technician certificate • Successully passed warranty audit by Toyota Motor Rus specialists- Апрель 2008 – ноябрь 2009
- 1 год и 8 месяцев
Auto sales manager
Major-Auto, МоскваCars, Trucks, Motor Transport, Buses, Trolleybuses (Manufacturing), Car Retail (Dealer Center), Cars, Trucks, Motor Transport, Buses, Trolleybuses (Promotion, Wholesale)Обязанности и достижения:
• Presented vehicles to customers, conducted test drives, and negotiated contracts • Registered invoices for payment and provided consultations on additional equipment • Delivered vehicles to customers
Образование
- Высшее образование
- 2003
Обо мне
Дополнительные сведения:
Experienced Lead Quality Engineer with over 10 years of experience in automotive industry. Proven track record of managing teams, conducting investigations, and launching new projects. Adept in developing recommendations for improvement, conducting audits, and providing customer support. Skilled in negotiations and team training. Fluent in English and Russian, with advanced PC skills and certificates in multiple areas of expertise.
Driving Licence B, Accuracy, attention to detail, Английский язык, Пользователь ПК, MS PowerPoint, Деловая переписка, Организаторские навыки, Ведение переговоров, Грамотная речь, Деловое общение, MS Outlook, Водительское удостоверение категории B, Управление проектами, Управление персоналом, Деловая коммуникация, Internet, Письменный перевод, Проведение презентаций, Телефонные переговоры, Работа с большим объемом информации, Грамотность, Умение работать в команде, Работа с оргтехникой, Заключение договоров, Обучение персонала, Организация мероприятий, Подбор персонала, Навыки презентации, Управленческие навыки, Работа в команде
Иностранные языки
- Английский язык — cвободное владение
- Французский язык — базовый
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
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