Резюме № 48690224
Обновлено 13 июня 2020
Обновлено 13 июня 2020
Field service specialist
Был больше месяца назад39 лет (родился 27 апреля 1986), не состоит в браке
Москва
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 17 лет и 5 месяцев
- Май 2018 – работает сейчас
- 7 лет и 7 месяцев
Senior field service & integration engineer
Global Blue LLCОбязанности и достижения:
* Support the delivery of Issuing Solutions implementation projects within scope, timeline and budget; * Ownership of System Requirement Specification for local integration activities of Issuing Solutions; * Ensure that global certification standards and governance are met for Integrated Issuing Solutions developed locally; * Providing technical requirements to Implementation partners, GB product and service owners; * Supporting commercial team with technical consultancy and projects management; * Handle deployment, support, maintenance and decommissioning of Global Blue IT systems; * Assist the incident and problem resolution locally; * Accept, coordinate and prioritize all Customer requests assigned keeping very high level of communication with GB Central Team; * Stay up to date with current and upcoming technologies and concepts within the area of responsibility; * Control project implementation and manage changes; * Work closely in the requirements gathering phase to determine key data input, outputs and functional processes, from a front to back perspective; * Identify what functional requirements that can be implemented using existing system features; * Identify functional gaps and translate to new applications (if required), or to extend and enhance existing systems; * Get consensus on the solution and roadmap, ensuring buy-in to the proposed architecture by all stakeholders; * Work with technical leads and application architects, to ensure front to back solution alignment is achieved; * 2nd level Customer support; * Planning and technical/negotiation assistance for MD/AM team during the pre-sale activities.- Май 2013 – апрель 2018
- 5 лет
Implementation engineer
Compass Plus LtdОбязанности и достижения:
* Onsite Company's SW installation and set-up * TranzWare family SW maintenance * Remote/on-site Client's technical support, UAT & QC testing on-site support (Tajikistan, Malaysia, Indonesia, Kenya, Egypt, Sweden, Russia) * Issue solving via JIRA tracking system * IPS certification assistance/execution- Июнь 2011 – май 2013
- 2 года
ORS project engineer
Compass Plus LtdОбязанности и достижения:
ORS system's monitoring and maintenance set-up/support.- Июль 2008 – июнь 2011
- 3 года
Call-center support engineer
PJSC RosTelecomОбязанности и достижения:
* Network equipment of broadband access maintenance * Keeping SLA and deadlines in terms of any connectivity issues * Implementation of connection * Operation and maintenance of mass service subscribers, corporate and VIP clients configuration of terminal equipment of subscribers based on xDSL, FTTx, PON, Wi-Fi, Ethernet, IP-TV.
Образование
- Высшее образование
- 2008
Обо мне
Дополнительные сведения:
* 5+ years of professional expertise in the Information Technologies industry
* Solid understanding of Point-of-sale related technology and transactional systems;
* TaxFree and related services experience;
* Understanding of customer needs and translation into functional requirements;
* Solid understanding of software development projects (especially low level system interfaces);
* Ability to analyse situations fast and to identify the correct measures;
* Experience of working in international company or organization;
* Structured and flexible at the same time in managing difficult and challenging situations. Hi-level knowledge and utilization expertise for the following methodologies & techniques:
* Card and merchant business management;
* Card issuing and acquiring processing technology;
* Extensive knowledge of the Payment Industry;
* Strong knowledge of the card payments industry and the international card payment schemes, chip-card (EMV contact and contactless) and mobile payment technology;
* Extensive experience with payment scheme oriented certifications and with common payment industry oriented tools: VTS, MAS, UPI, JCB;
* Working knowledge of full transaction cycle: Authorization, Clearing and Settlement, Dispute Management;
* Strong knowledge of the rules and technologies of the international card associations VISA, MasterCard, Union Pay, JCB, МИР.
* Strong technical background – Experience with ISO 8583 protocol, SOA, SQL basic requests;
* Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
* Excellent verbal, written, presentation and interpersonal skills.
Работоспособность, Стрессоустойчивость, Умение расставлять приоритеты, Умение работать в команде, Пользователь ПК, Многозадачность, Работа с большим объемом информации, Деловая переписка, Грамотная речь, Английский язык, Грамотность, Эффективное решение проблем, Способность к обучению, Информационные технологии
Иностранные языки
- Английский язык — cвободное владение
- Французский язык — базовый
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
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