Customer operations manager (COM)

Был больше месяца назад

По договорённости

51 год (родился 09 ноября 1974)

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 15 лет и 10 месяцев

- Июль 2011 – август 2016
- 5 лет и 2 месяца
Senior Project Manager / Program Manager
Alcatel-Lucent, Москва
Обязанности и достижения:
Responsible for implementation of telecom projects with the end customers (Megafon, Rostelecom, Vimplecom). Technologies of projects: Cellular, Security Gateways, Power equipment, NMS for Hybrid Networks, VAS, Optical networks. Scope of activities: - Definition of equipment, SW, materials, tools and services required for project implementation, project budget estimation; - Forecast of required service resources; - Negotiations with customers and subcontractors related to project preparation and project implementation; - The calculation of project budget (budget planning); - Risks definition, Risks financial evaluation, preparation of Risk mitigation plan. - Preparation of documents related to project implementation (Time Schedule, Scope of Work, Recourse plan, Split of Responsibility, Project status reports) and required updates of this documents; - Coordination with all project team members (internal and external members involved); - Control of equipment ordering and equipment delivery, SW preparation and testing; - Service execution (installation, commissioning, integration, testing, acceptance); - Required communication and escalations if needed; - Project budget control; - Revenue planning and revenue recognition.
- Ноябрь 2008 – июль 2009
- 9 месяцев
Customer Operations Leader
Nortel, Москва
Обязанности и достижения:
Responsible for contract negotiations, risk analysis, contract preparation, relation with customers and partners, project organization and implementation including: project P&L, equipment delivery, provision of related services and maintenance.
- Октябрь 2005 – январь 2008
- 2 года и 4 месяца
The Head of PMO in Telecom department
Siemens Networks, Москва
Обязанности и достижения:
Responsible for PMO activities in Telecom department: - Preparation of internal procedures related to project management; - Preparation of KPI related to project management; - Preparation of recommendations to management concerning most complex project cases (from Risks point of view).
- Январь 2003 – октябрь 2005
- 2 года и 10 месяцев
The Deputy of Program Manager
Alcatel, Москва
Обязанности и достижения:
Responsible for projects implementation in Program Russian & CIS regional operators. Technologies of projects: GSM, Microwave equipment, Power equipment, VAS, AirCon equipment. Customers: SvyazInvest, BEST, Oil & Gas companies. Scope of activities: - Implementation of projects (delivery of equipment and provision of services), warranty and maintenance activities; - Control of project P&L. - Sales planning (Sales risk evaluation) and sales recognition for implemented projects.
- Февраль 2001 – ноябрь 2003
- 2 года и 10 месяцев
Head of Tendering and Sales Support in Russia
Alcatel, Москва
Обязанности и достижения:
Responsible for the overall performance of the Tendering and Sales Support in Russia in Mobile Network Division: - Preparation of HW, Service and Maintenance offers; - Preparation of documents for customer’s RFQs & RFIs; - Preparation of offer P&L calculations.
- Март 1998 – январь 2001
- 2 года и 11 месяцев
Tendering (presales) engineer
Alcatel, Москва
Обязанности и достижения:
Preparation of offers for GSM, Microwave, Point-to-multipoint, Power equipment and services. Projects: “Vympelcom”, “MTS”, “Megafon”, Oil & Gas companies.