Customer Operations

Была больше месяца назад

По договорённости

Соискатель скрыл дату рождения

Королев, удаленная работа

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 9 месяцев

- Март 2014 – работает сейчас
- 11 лет и 9 месяцев
Senior Customer Operations Specialist (with additional function as Regional Representative)
HALLIBURTON INTERNATIONAL GmbH , Москва
https://www.halliburton.com
One of the world's largest providers of products and services for the energy industry
Обязанности и достижения:
• Expediting revenue recognition by performing the entire quote to cash process, which includes software, maintenance, and service delivery to the energy companies: ENI, Rosneft, Gazprom, etc. • Ensuring the region delivers its forecasted numbers: adjusting latest thinking forecast, instructing the sales team on what steps to take to meet the revenue recognition deadline • Ensuring the region stays compliant with the export compliance laws, in charge of maintaining the sales team awareness of the export compliance requirements • Point of contact for competency rollout and rating in the region • Delivered to a tight deadline a yearly access for a supermajor oil company with 30+ sites globally, allowing seamless work for the customer during holidays • Facilitated implementation of SalesForce in the region, which eliminated the risk of customer relationship management disruption • In collaboration with the global team, developed from scratch a Collaboration Tool, which currently contains over 100K cases, allowing to move forward with other global IT projects faster
- Март 2007 – февраль 2014
- 7 лет
Senior Customer Operations Specialist
HALLIBURTON INTERNATIONAL GmbH , Москва
https://www.halliburton.com
One of the world's largest providers of products and services for the energy industry
Обязанности и достижения:
• Ensured the region met its forecasted numbers by expediting revenue recognition; facilitated communication between functional teams: sales, legal, tax, credit, distribution, finance, etc. • Contributed to the region’s record year of the 25% revenue growth by thorough planning, and meeting all the revenue recognition deadlines in 2007 • Earned a Maximizing Value-Added Performance award for a full-time support of the UK business for 4 months, while still covering the Russian business processes • Trained 3 new customer operations specialists in UK on-the-job, supervised their work, allowing region to effectively support its growth in revenue, and exceed customer expectations

Образование

- Высшее образование
- Вечерняя
- 2006
Lomonosov Moscow State University
Факультет: Psychology
Специальность: Personal Psychology
- Высшее образование
- Вечерняя
- 1995
Maurice Thorez Moscow State Linguistic University
Факультет: Theory and Methods of Teaching Foreign Languages and Cultures
Специальность: Teacher of English

Обо мне

Дополнительные сведения:

Strong communication, time management, and networking skills, self-motivated, reliable, adaptable, result-oriented, analytical. SAP, SalesForce, Microsoft Teams, multinational sales support, software order delivery, revenue recognition, invoicing, cross-functional projects, Hyperion, financial planning, new hire training/mentoring, personnel competency assessment.