Резюме № 47925222
Обновлено 23 января 2024
Обновлено 23 января 2024
Contracts manager
Был больше месяца назад38 лет (родился 08 января 1987)
Москва
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 21 год и 2 месяца
- Апрель 2019 – работает сейчас
- 6 лет и 9 месяцев
Reservation Manager
PEGAS TOURISTIK VIETNAMОбязанности и достижения:
* Identifying new business opportunities within existing clients, building and maintaining client relationships; * Developing and implementing the company polices & procedures; * Signing contract agreements with partners while negotiating the rates and special promotions; * Analyzing the beneficial destinations for flights from Russia to Vietnam in order to increase the revenue for the company and expand the business; * Solving any contract-related problems that may arise with the partners and internally with the company itself * Handling complaints and force majeure situations professionally and within the timely manner; * Negotiating contracts with key customers within agreed defined budgets; * Maintaining and updated database and records, making market research & competitors analysis; * Developing strong relationships with key accounts and decision makers at multiple levels; * Building and maintaining relationships with high-end clients and luxury Hospitalities; * Identifying client needs and opportunities by growing partnerships with allocated key accounts; * Requesting support for special rates from partners according to flight occupancy; * Reviewing proposals, generating quotations and contracting for Mice Business; * Analyzing market, creating business strategy to hit competitive rate comparing with other competitors (or at least achieve rate parity agreements with third party) in order to maximize yield; * Supervising assigned personnel (e.g. screening, interviewing, recommending, training, evaluating, etc.) for the purpose of enhancing productivity of staff, and ensuring that department outcomes are achieved; * Conducting periodic performance appraisal to all assigned staff, and for growth, development, engagement and motivation, coaching and guiding of the department's employees; * Conducting research to identify new markets and customer needs; * Arranging business meetings with prospective clients while preparing budgets, schedules, and other organizational reports as/if is required; * Generating weekly, monthly, and annual reports and attending quarterly P&L meetings; * Holding responsibility for the contracting while ensuring the rates are competitive and up-to-date for the delivery to the team and overseas partners on time; * Keeping the organization structure, objectives, practices and information under review; * Holding responsibility for the marketing, partner loyalty & satisfaction initiatives, weekly newsletters, SMM updates; * Working closely with marketing team in order to provide market feedback for the drive of new business expansion opportunities; * Responsible for the marketing research for new training services within the industry field.- Июль 2016 – апрель 2019
- 2 года и 10 месяцев
Reservation Manager
PEGAS TOURISTIK VIETNAMОбязанности и достижения:
] - Position: Reservation Manager * Promoted to the position of Reservation Manager from the position of the Reservation and Contracting Manager's Assistant for outstanding customer service and dedication to work; - ------ * Managed the Reservations Department for meeting and exceeding budgeted targets; * Arranged regular sales meetings in order to update colleagues and management on the current situation of sales with key business partners (VIP clientele accounts); * Created customized packages for special needs of VIP guests (specific transfer requests, individual excursion requests, etc.); * Built and strengthened relationships with existing and new business partners to enable future bookings; * Handled the selling of Mice Groups; * Was responsible for Revenue Management for both TO advantage & the Company; * Liaised with the Contract Department, Product Department and Accounting for the monthly profit reports, commission invoices, flight & accommodation occupancy and accounting issues; * Managed all bookings from all markets * Managed the reservation team; * Managed the reservations and operating systems in accordance with company standards; * Trained reservations agents in all aspects of reservations operations to ensure a high degree of accuracy in guest reservations, maximized revenue opportunities and satisfaction ratings for guests; * Maintained effective office administrative procedures within the department according to company standards; * Monitored reservation levels and informed mangers of current and future occupancy rates; * Reviewed proposals, generated quotations and contracted for Mice Business.- Октябрь 2012 – июнь 2016
- 3 года и 9 месяцев
Reservation and Contracting Managers Assistant
PEGAS TOURISTIK THAILANDОбязанности и достижения:
* Monitored and filtered all MICE requests, prepared proposal for the clients according to their requests and demands, negotiated with the hotel, and took over control for the process. Mailed, contacted regional office and clients. After confirmation the group controlled everything to run business smoothly. * Negotiated and managed external and internal contracting arrangements. * Facilitated the re-negotiation of existing contracts while monitored contract budgets & forecasts. * Monitored the performance of contracted services to ensure services were effective. * Monitored and filtered all reservations in the system * Identifying and developing sustainable relationships with key accounts at both strategic and tactical level. * Recruited, trained and developed new staff. * Supervised arranged pre plan tours; * Made daily reports in order to see to the figures and validation against daily sales; * Was responsible for incoming and outgoing communication (emails, fax and other relevant documents such as booking and other transactions).- Апрель 2010 – октябрь 2012
- 2 года и 7 месяцев
Flight Manager
PEGAS TOURISTIK TURKEYОбязанности и достижения:
Check and control all arrival and departure flights.- Июнь 2007 – октябрь 2009
- 2 года и 5 месяцев
Sales Agent
MARITIM PINE BEACH RESORT 4Обязанности и достижения:
] - ``MARITIM PINE BEACH RESORT 4*'', Position: Sales Agent- Октябрь 2006 – июнь 2007
- 9 месяцев
Sales Agent
``BEN TOUR'' MANAGEMENT DESTINATION COMPANYОбязанности и достижения:
] - ``BEN TOUR'' MANAGEMENT DESTINATION COMPANY, ------- Position: Reservation Agent- Июнь 2004 – сентябрь 2006
- 2 года и 4 месяца
Reservation agent
Champion Holiday VillageОбязанности и достижения:
] - ``CHAMPION HOLIDAY VILLAGE 4*'', Antalya - Turkey. - ------ Position: Reservation Agent
Образование
- Высшее образование
- 2009
Специальность: Bachelor
Обо мне
Дополнительные сведения:
Budgets & Budgeting, Customer Service, Key Accounts, Managed the Reservations Department, Revenue Management, Managed the reservation team, Managed the reservations, Complaint Handling, Contract Negotiation, competitors analysis, Profit and Loss Accounts, Requesting support, Forecasting, incoming and outgoing communication, Budgets & Budgeting > Budget Management, Communication Skills, Cost, Cost Reduction, Decision-making Skills, Essential Management Skills, Operations Management, Presentation Skills, Product Management, Self-motivated, Team Management & Supervision, develop good relationships, manage multiple projects, manage multiple responsibilities, manage professional staff, the management, Microsoft Office
Иностранные языки
- Английский язык — cвободное владение
- Немецкий язык — базовый
- Турецкий язык — cвободное владение
Фото, имя и контакты доступны только авторизованным пользователям
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