Обязанности и достижения:
Also in roles as: Business Development / Operations manager / KAM / Sales B2B&B2C / Customer Development / HR
Key responsibilities
2007-2009 Outbound touroperator to China
• developing of tour packages: flights, ground services, visas;
• sales execution (digital, offline, networking, exhibitions and etc.);
• interaction with industry associations (competitors);
• deployment of sales through agents and agent networks (B2B);
• sales to direct clients (B2C);
• contracting with airlines/hotels/local DMC's;
• partner relations (international / local exhibitions);
2007-2014 Travel agency under franchise
• business plan;
• deployment of office operation from scratch;
• rent of space;
• franchise application and approval;
• compliance with the brand book and corporate identity requirements;
• SLA and technical support;
• staff recruitment;
• product promotion;
• control and execution of daily operations;
• implementation of the sales plan;
• claims management.
Achievements
• I have launched the 4 retails offices under famous Franchise brands: Coral travel, Pegas Touristik, Anex tour, TUI Russia Total staff 15 managers, accountant, couriers);
• High levels of sales for main partners: Coral travel top 50 agents (Russia), Pegast Touristik top 100 agents (Russia); and many other certificates and awards;
• Decreased rent and franchise fee, supplier-shared advertisement costs;
• Increased sales by 30% through Partner banks promotions: Unicredit Bank, Raiffeisen Bank, Sberbank;
• Own and joint China tours sales through direct contracts as touroperator;
• Sales funnel for Agent channel;
• Dropping out of business for profit.