Резюме № 27441615
Обновлено 9 августа 2014
Обновлено 9 августа 2014
Business Consulting, Training Manager
Был больше месяца назад52 года (родился 03 мая 1973), cостоит в браке, есть дети
Город за рубежом, готов к переезду: Москва, Санкт-Петербург
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
Дальнее зарубежье
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 32 года и 2 месяца
- Апрель 2013 – работает сейчас
- 12 лет и 9 месяцев
Managing Director
Consulting FZEОбязанности и достижения:
We specialize in comprehensive business consulting from start-up ventures to trouble shooting and re-planning of existing operations. Business planning integrates all aspects of business set-up, launch, design and fit-out, PR & Marketing and financial projections with existing consultancy focusing on assessment of operational effectiveness, strategic and tactical planning and implementation and training. We also provide debt management services including mediation and debt recovery.- Апрель 2008 – апрель 2013
- 5 лет и 1 месяц
Head of Relationship Managment, Operations
Zurich International LifeОбязанности и достижения:
My role involved direct management of the Operations and Relationship Management function covering Distributor Services (sales channel), Client Services, Business Retention, Operations, Process Management and Complaints. The role incorporated management and implementation of commercial relationship strategic and tactical planning as well as developing, and directing the Relationship Management team. This also included designing and driving the collection, interpretation and communication of MI, customer feedback and available data in measurement and management of the customer experience to feed back to the executive committee. The Zurich ethos was one of driving sales results through service excellence. • Training and development of staff • Achievement of commercial targets and revenue • Management of commercial relationship functions and teams • Managing regulatory requirements and change • Relationship Management and Key Account Support (Customer Service and Customer Experience for customers and distributors) • Building internal and external relationships to support customer focus and service • Customer Experience measurement and improvement through data modeling to set and achieve business results • Trend analysis and planning to meet predicted customer focused requirements • Staff training and development for direct reports and the wider business • Succession Planning • Marketing and distribution revenue targets and realisation • Conflict and complaints resolution (internal and external) • Agile and bespoke arrangements for delicate accounts and issues • Strategic planning and change implementation • Budget planning and control- Май 2002 – январь 2008
- 5 лет и 9 месяцев
May 02 – Jan 08Regional Account Manager
Liveweri Marketing Group UKОбязанности и достижения:
Livewire Group is a privately owned marketing company delivering general image and branding products to SME’s in Wales and the South of England. I was responsible for operations, sales and telemarketing, direct sales, recruitment and project management. In summary, my role involved: • Setting and meeting sales targets • Sales and marketing product development • Outsource contracting and contract management • Recruitment and staff retention • Training and development • Revenue and cost control • Extensive project management, market analysis • Strategic planning of Operations and customer care- Сентябрь 1996 – август 2000
- 4 года
Sep 96 – Aug 00Financial Advisor
Sun Life of Canada, UKОбязанности и достижения:
My role was to provide advice and solutions for the personal financial market and corporate clients for employee benefits and director pensions. I was authorised by the Financial Services Authority and qualified to advise with Financial Planning qualifications from the Chartered Insurance Institute. • CII qualified Financial Advisor • Fact finding and needs analysis • Attained presidents club in first year • Awarded Best New Consultant in second year • Became trainer and mentor in the Graduate Induction Program.- Январь 1992 – август 1996
- 4 года и 8 месяцев
Flying Officer (General Duties Pilot), RAF
Royal ArОбязанности и достижения:
• Discipline and people management • Operation of military aircraft • Graduated as a military officer at 19 years of age • Intensive learning and knowledge acquisition displayed through ‘1 chance’ training regime and essential knowledge examinations. • Accustomed to high pressure environment and decision making
Условия занятости
- Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Образование
- Бакалавр
- Дневная/Очная
- 1992
Обо мне
Дополнительные сведения:
I enjoy action sports and participate in both Windsurfing and Kite Surfing in my spare time. I have enjoyed playing both Rugby and Ice Hockey in my younger years and am still a passionate follower of English Rugby.
I am a Corporate Management and Training professional with 16 years of delivering and shaping commercial targets and customer experience in Europe and the Middle East.
I have a strong track record in training, sales, client and distributor relationships, contract management and customer care handling including a sound knowledge of regulatory requirements and tailored business acumen to identify and develop business opportunities.
I hold Financial Planning Certificates from the CII in addition to professional experience in the corporate market with 10 years of business development, practical sales experience and consultancy in addition to experience in management in the corporate environment and as a military officer in the Royal Air Force.
Иностранные языки
- Английский язык — cвободное владение
Фото, имя и контакты доступны только авторизованным пользователям
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