Обязанности и достижения:
• Headed Business Support and Administration teams across Northern Region of Russia – 10 Business Units, including Saint-Petersburg, Leningrad Region, Kaliningrad, Kirov, Nizhniy Novgorod, Yaroslavl, Kazan, Murmansk, Arkhangelsk, Petrozavodsk
• Ensured General Manager meetings schedule, conference calls, meeting minutes, travel booking, correspondence handling
• Awarded for Significant Contribution to new Operational Center Establishment in Saint-Petersburg from start-up to successful operation covering business across Russia
• Served as key contact person between Senior Management and support function
• Prepared monthly presentations of department KPI’s for the Vice President of Northern Region
• Covered department call center controlling and allocating phone call requests between colleagues and ensuring 100% fulfill-ment
• Set up new CRM system which allowed to track performance, generate reporting, analyze data in more efficient and faster way
• Contributed to global countrywide conference in Sochi in March 2016 for 12000 people by organizing travel, accommodation booking and conference schedule for employees from Saint-Petersburg (300 people)
• Achieved administration budget decrease by 15% (office supplies, maintenance, cleaning services etc.)
• Headed 3 charity initiatives supporting elderly people and ecology programs
• Personally conducted workshops and training sessions for up to 30 employees regarding processes efficiency which resulted in promotion of 4 employees and enhanced quality of Customer Relations with internal/external clients