Обязанности и достижения:
• Welcome and check in of guests, including processing of group arrivals.
• Check out departing guests using the hotel’s accounting system.
• Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints.
• Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events.
• Maximize Sales revenues through up selling and marketing programs.
• General switchboard duties, including taking a reservation
• Project a professional manner with an emphasis on hospitality and guest service.