After-sales Regional Manager

Был больше месяца назад

250 000 ₽

45 лет (родился 24 апреля 1980), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 20 лет

- Октябрь 2013 – ноябрь 2022
- 9 лет и 2 месяца
Regional Manager for East Europe
ECS GROUP – international company, more than 25 years providing in more than 60 countries unique solutions for automotive industry. www.theecsgroup.com
Обязанности и достижения:
Development of the company's consulting services business. As a result, the geography of the provision of services has been expanded to the countries (+ 6) and the list of customers (+3) has increased • Nissan - Russia, Belorussia, Kazakhstan, Ukraine, Poland, Hungary. • Infiniti – Russia, Belorussia, Kazakhstan, Ukraine, Poland, Hungary, Bulgaria, Croatia. • Datsun- Russia • Mitsubishi -Russia, Slovenia. Slovakia • Renault - Russia • MAN, Truck and Bus – Russia Project management, in terms of organization, control of time and costs, resources. • Implementation of basic service core processes • Carrying out training for dealer personnel in classrooms • Coaching for dealers • Adaptation of the manufacturer's warranty policy • Development of a methodology for conducting an assurance audit • Audit of the processes of warranty repairs of the dealer network • Audit of the dealer network of brand standards in the field of service As a result, employees of more than 200 companies of dealerships and importers were trained, the annual implementation of more than 250 annual audits of the implementation of after-sales service standards, which significantly increased the average level of compliance with the manufacturer's requirements (change dynamics + 18%), together with an increase in resource productivity indicators from 77% up to 84%. Relationship management between ECS group and clients’ HQ. As result Customer Survey confirm increasing CSI to 98% Supervise a team - 4 auditors.
- Октябрь 2011 – сентябрь 2013
- 2 года
Warranty Auditor
ECS GROUP – international company, more than 25 years providing in more than 60 countries unique solutions for automotive industry. www.theecsgroup.com
Обязанности и достижения:
Conduct of onsite validation visits and warranty audits: Identification of non-compliant claims and potential charge-back values. Production of detailed action plans to address development requirements. Presentation and review of potential financial consequences and action plan to dealer management. Development, planning and deployment of warranty trainings, coaching and audit programmes.
- Ноябрь 2008 – июнь 2011
- 2 года и 8 месяцев
Lead Warranty Manager
Yamaha Motor CIS – Distributor in Russia of Yamaha Motor products (Motorcycles,Snowmobiles,Jet Ski,Outboard Motors ) part of worldwide Yamaha Motor Group, top 3 in the world, more then 55 000 employees . www. https://global.yamaha-motor.com/
Обязанности и достижения:
Adaptation, implementation, and improvement of warranty policy Monitor and analyse dealers’ warranty claims Warranty budget control, implement measures aimed to decrease warranty costs on 6%. Provide warranty training and consulting for dealer network Quality assurance control (breakage analysis) Lead WEB project for dealer’s network Reporting monthly, quarterly, annual for management and HQ in Japan
- Октябрь 2003 – октябрь 2008
- 5 лет и 1 месяц
Yamaha Motorcycle Dealer, Moscow
Yamaha Motorcycle Dealer, Moscow
Обязанности и достижения:
Managing of sales and service processes. Budget control. Managing team (11 employees)
- Сентябрь 2002 – октябрь 2003
- 1 год и 2 месяца
Sales Manager of Motorcycle Product
Suzuki Motorcycle Dealer, Moscow
Обязанности и достижения:
Sales of Motorcycle

Образование

- Высшее образование
- 2002
Moscow State Automobile and Road Technical University, Moscow
Факультет: Energy Ecologic
Специальность: Engine engineer

Обо мне

Дополнительные сведения:

My career history shows my passion for the automotive industry and the aftermarket area. From previous 11 years with automotive i have experience to learn about aftersales business processes and dealer network management. Automotive, Team management, Warranty, Aftersales, Analytical skills, Communication skills, Organizational skills, Project management, customer protection law