Дополнительные сведения:
Career Snapshot
— Ten years of commended performance in key customer service and support roles.
Expert in customer care/indoor sales, communications, problem solving and relationship building.
— MS Office “good-user” with additional proficiencies in assorted databases.
Awards
• Support center analyst (HDI-MEA,2008)
• Customer service representative (HDI-MEA,2008 (
Key Skills
• Innovative thinking, analytical
• Technical/User Support
• Complaint Handling
• Reports & Documentation
• Ability to learn new technologies
• Good communication skills
• Good management skills
• Self motivated
• Ability to work under pressure
• World-Class Customer Service
• Troubleshooting/ Problem Solving
• Up-Selling/Sales Support
• Customer Order Fulfillment
Computer Skills
Word, Excel, PowerPoint, Outlook, Photoshop, Opera, LMS and Handling PCs & network troubleshooting
Languages
• Arabic: Mother Tongue
• English: Very good
• Russian: Good
• Italian: Good