Обязанности и достижения:
⁃ Maintain current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
⁃ Maintain current knowledge of voyage memos and relevant e-mail communication in order to provide prompt updates to inquiring guests.
⁃ Maintain service and hospitality standards to all guests by extending information as warranted and following up on requests as needed.
⁃ Assist guests with Customs & Immigration procedures.
⁃ To work scheduled front desk shifts as required ensuring the highest standards of customer service are provided.
⁃ To complete side duties as assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost & Found, Luggage Express, Guest Access Services and Executive Reports as per company guidelines.
⁃ Provide cash and guest account services such as accepting cash payments, cashing personal or traveler’s checks and exchanging foreign currencies.
⁃ Assist guests during boarding and departure process in home port and out ports, including establishing onboard credit, selling and printing of Shore Excursion tickets and closing of guest accounts.
⁃ Provide services such as tracing missing luggage, access to safety deposit box, lost and found, printing and issuing of guest Sail & Sign cards, verification of past guest status and broadcasting ships announcements.