Резюме № 48140440
Обновлено 4 марта 2020
Обновлено 4 марта 2020
Service manager
Был больше месяца назад59 лет (родился 02 июля 1966)
Одинцово, готов к переезду
Занятость
полная занятость
Гражданство
Россия
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 27 лет и 6 месяцев
- Апрель 2019 – работает сейчас
- 6 лет и 9 месяцев
AfterSales Director
RM-TerexConstruction Machines, Equipment, Elevators, Loading, Warehouse Equipment (Assembly, Maintenance, Repair), Construction Machines, Equipment, Elevators, Loading, Warehouse Equipment (Manufacturing)Обязанности и достижения:
Service activities management; Parts Sales activities management; Dealership network development; Warranty policy management; Parts manufacturing Programm management; KA relationship development; Full service contracts steering.- Апрель 2016 – март 2019
- 3 года
Technical Director
Still ForklifttrucksОбязанности и достижения:
Regions: Russia The company is general importer of STILL GmbH in Russia. Company's network includes 5 main locations and after market staff of more than 70 people supporting more than 5000 machines in the regions. My activities: Managing department staff at the 5 locations and developing the Service & Parts business Business plan preparation, achievement control Aftersales business procedures including invoicing and money collection. KA relations development Subdealer's relations development Customer relations development Service policy development and control Parts policy development and control Aftersales marketing and promotion control Supporting the Sales department Achievements: Net Sales growth from 4.3 mln. Euro to 5.5 mln. Euro Implementation of renovating service structure Change service model from “Service through Dealers” to “Direct Service” Implementation of CRM and Call Center to service business process Service technician effectiveness growth 10% annually Implementation of centralized Service BackOffice.- Сентябрь 2015 – март 2016
- 7 месяцев
Branch managing director
Обязанности и достижения:
Activities: Annual budget planning Customer base development Customer service development AR management Achievements: Service labor hours utilization increase in 20% Customer base growth in 5% AR level decrease in 23%- Март 2010 – июнь 2015
- 5 лет и 4 месяца
General Director
Municipal Sports CentreHotel, Teaching Sports, Real Estate Management and UseОбязанности и достижения:
Municipality of Odintsovo Sports Complex and Hotel, Russia The Sports centre that was built at 2000 year and has two skating halls (hockey and figure skating) and a fitness arena. Supported by a 74 bedroom adjoining hotel and restaurant. Over 200 staff are employed in this self contained complex including coaches, nurses, accountants, operational staff and technicians. An annual turnover of 130 mln. Rubles Activities: Responsible for over 200 staff Responsible for annual budget planning Responsible for customer relations (including government contractors) Responsible for development forecasting Achievements: Increasing the government contracts from 28 mln. Rubles to 58 mln. Rubles Increasing the number of the key customers from 12 to 28 Performing the technical renovation of main (refrigerator) equipment Implementation new accounting system Creation the new rental businesses inside the company- Июнь 2007 – март 2010
- 2 года и 10 месяцев
After Sales General Manager
Sumitec InternationalОбязанности и достижения:
Sumitec International LLC Russia Regions: North West, Siberia (Kuzbass, Krasnoyarsk), Far East (Khabarovsk) The company imports and is the dealer of Komatsu Construction Equipment and Toyota Fork Lift Trucks in regions of Russia. Sumitec's network includes 4 main locations and after market staff of more than 80 people supporting more than 2000 machines in the regions My activities and achievements Activities Managing department staff at the 4 locations and developing the Service & Parts business Supporting the Sales department Business plan preparation, achievement control Aftersales business procedures including invoicing and money collection. Customer relations development Service policy development and control Parts policy development and control Aftersales marketing and promotion control Achievements Establishing of the new service facilities in Kemerovo, Belovo (both - Kuzbass), Khabarovsk Implementation of Service Operation Control System for all facilities Implementation of CRM system for all facilities Implementation of PSSR Putting into operation first PC3000 in Kusbass Increasing of the number ``repeated'' sales.- Февраль 2004 – май 2007
- 3 года и 4 месяца
After Sales Manager
ZAO Volvo VostokОбязанности и достижения:
Activities: Developing the sales of the Parts & Service in the region Actions to provide and monitor Customer satisfaction. Promoting different types of Service contracts Managing, planning and developing the parts and service branch staff. Monitoring the ordering and forecasting of the Branch Spare parts stock Managing and controlling the after sales debt collections and customer credits. Managing and controlling the work in progress including warranty processing Service budgeting Managing staff and facilities for distant Project work Achievements: Start up of the service facility for Central region of Russia Implementation of the Dealer service software Development of the field service points in Khanty-Mansiysk (forestry), Ekateinburg (mining) and Norilsk (metal industry).- Май 2003 – февраль 2004
- 10 месяцев
Dealer Development Manager
ZAO Volvo VostokОбязанности и достижения:
Activities: Searching, identifying and assessing new Dealer candidates for further management consideration Negotiating Dealer contracts. Developing customer support Dealers in some areas not covered by the Volvo Vostok Branches Providing initial administration training for new dealers Providing dealer advice on tools and parts to be stocked. Dealer's payment controls Warranty procedure controls Managing the Dealer staff training programs, Achievements: Developing of the NorthWest Russia forestry dealer (Archangelsk) Implementation of initial parts stock for dealers Performing of Customer Relation training for dealers Performing of the Customer Service Contract training for dealers Implementation of Work Orders and Parts Requests system for dealers Performing of the Warranty Policy trainings for dealers Performing of Basic of Applied Failure Analysis training for dealers- Май 1998 – май 2003
- 5 лет и 1 месяц
Service manager
Zeppelin RusslandОбязанности и достижения:
Activities: Developing the sales of Service in the region Actions to provide and monitor Customer satisfaction. Promoting different types of Service contracts Managing, planning and developing the service branch staff. Managing and controlling the after sales debt collections and customer credits. Managing and controlling the work in progress including warranty processing Service budgeting. Achievements: Developing of the Parts Remanufacturing system Implementation of the CSA (Customer Support Agreement) system Implementation of DCES (Dealer Channel Entry System) Implementation of SAP R3 for Service and Parts needs Implementation of the Customer Satisfaction Revue Developing of the Hydraulic Hoses Production facility Developing of the Hydraulic Cylinder Fast Repair facility
Образование
- Высшее образование
- 1989
Факультет: Robotechnics and AutomatizationСпециальность: Applied Mechanics
Обо мне
Дополнительные сведения:
Sport, Hunting&Fishing, Travel.
Sales Skills, Negotiation skills, Customer Service, Project management, Business Planning, CRM, MS Project, Driving Licence B, Teamleading, Business English, Data Analysis
Иностранные языки
- Английский язык — cвободное владение
Водительские права
- B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
Похожие резюмеВсе 1 похожее резюме
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