Обязанности и достижения:
To effectively and efficiently supervise the operation of the Reception Department during your specified shifts.
To assist the Front Office Manager/Reception Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.
To carry out on the job training in conjunction with and the direction of the Front Office Manager/Reception Manager.
Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
To report to the Front Office Manager/Reception Manager on a daily basis.
Actively develop positive and effective communication between reception team and the housekeeping team.
Ensure that all credit limits are adhered to and to advise the Front Office Manager/Reception Manager when limits have been reached.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
To have a full working knowledge of the priority club programme and its benefits – taking every opportunity to enrol new members.