Обязанности и достижения:
Tech support of an authorized service centers (ASC) in Russia and CIS countries:
1. The collection and analysis of statistics on technical issues, factory defects and the standard fault of the product.
2. Planned, or according Headquarters (HQ) request, reports preparation of arising quality problems and ways of solving them.
3. Organization the technical part event in the field for solving the founded mass quality problems.
4. Communication with headquarters engineers on the technical problems solutions.
5. Communication with headquarters engineers on the technical problems solutions and launch of new products.
6. Service bulletin and repair manual development based on founded and solved technical problems. Adaptation service bulletins, received from headquarter.
7. Preparing and training of an ASC engineers both with F2F and online trainings based on technical trainings received from headquarters.
8. Development of theoretical and practical parts for trainings, according Samsung service academy program. Planned participation in trainings like professors.
9. ASC engineers technical consultation, including online mode. (Logisticians, call-center, marketing, audit etc.).
10. Technical maintaining of a company related department’s projects (Logisticians, call-center, marketing, audit etc.).
11. Organization and realization technical audit of ASCs, ASC engineers certification, preparing list of required equipment.
12. Consideration authorizing requests of ASC.
13. Consideration requests from ASC about non - repairable equipment in SAP.
14. Communication with outside organizations on technical problems that need joint decision.
15. Review the technical parts of claims from the end consumers on controversial cases on warranty.