Personal Assistant / Executive assistant

Была больше месяца назад

140 000 ₽

45 лет (родилась 16 июля 1980), не состоит в браке, детей нет

Москва

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 16 лет и 6 месяцев

- Октябрь 2013 – март 2016
- 2 года и 6 месяцев
Internal engagement and communications manager
GSK / JSC «GlaxoSmithKline Healthcare», Москва
Обязанности и достижения:
• Developed and executed internal communications’ strategy and plan for Russia (in line with CEE communication strategy, vision and priorities). • Created and developed various digital channels: email communication (all companies newsletters, digest), Intranet (internal company’s website), Yammer (corporate social net), GSK CH Russia video channel on GSKTube; • Create engagement around new company, improving feedback channels/culture (arranging Town Halls during the year, implementing Yammer into the Town Hall meetings, organizing surveys regarding Town Halls\Intranet\Yammer). • Budget management of the internal communications of the company. Planning and control of the cash flow connected with projects. • Control of the document flow on all projects (budget estimate, tender arrangements, preparation and execution of contracts, audit of documents and payments, records preparations for projects in strict accordance with the internal policy of the company). Analysis of all projects and cost optimization. • Implemented the new GSK brand’s corporate style in internal communications. • Led the project on building a new GSK corporate website from CH side www.ru.gsk.com. • Internal event management – lead-managed key company’s projects: national conferences (up to 500 participants), regional conferences (up to 300 participants), New Year parties (up to 400 participants), CEELT visits, Town Halls (up to 500 participants) and other events). • Responsible for developing communications in times of crises. • Constant intercommunication with all company’s departments and optimization of corporate communication. Optimization of business processes. • Correspondence with partners (in Russian and English) about projects, translation of documents for accounts department and for the CEO. • Served as an ambassador of the GSK brand and values among external and internal stakeholders. Protected and maintained the reputation of GSK as a whole. • Led and developed excellence awards’\recognition awards’ programmes (adopting and promoting CEE Winning Spirit Award 2014, developed Russian Excellence Award –Bravo 2014, adopted and promoted Global Employee Recognition – 2015, developed Russian Excellence Award –Bravo 2015). • Built strong internal communications for company’s employees by providing them with up-to-date information, global and local messages, brand news. • Permanently improved digital channels of communication to support leaders and business in times of integration. • Strengthened corporate culture and corporate values by way of developing different charity projects (for example, “Orange Day”) and engaging employees in them. Promote brand love for GSK brands by leading “Love our brands” programme.
- Апрель 2011 – октябрь 2013
- 2 года и 7 месяцев
Personal Assistant to General Manger
GSK / CJSC «GlaxoSmithKline Healthcare», Москва
Обязанности и достижения:
• Gave permanent high quality admin support for KEY GM’s processes: calendar management; business trips arrangements; personal trips arrangements; maintaining expense reports; HR’ related documents connected with visas, work permits & registration process; provision of full admin support to all GM’s guests & visitors (travel and visa support, hotels, taxis, agendas); keeping GM’s related contracts workflow in line. Management of GM’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. • Lead-managed projects of the company’s conferences \ events: National Conferences (up to 300 participants), CEELT visits, Sales Conferences, Regional meetings, New Year parties (up to 300 participants), Town Halls, etc. • Support the Russian business and LT in engaging employees, attracting and retaining best talent, strengthen corporate culture and corporate values by way of leading-managing all companies Orange Day projects \ charity projects, building brand love and equity for GSK brands (lead “Love our brands” program in Russia). • Developed Internal Communication for the company fully aligned with the global company’s strategy and GSK brand. • Managed documentation flow in for all GM’s projects and internal communication activities in all GSK systems (EPOS: Tender, PO, Contracts and Anex. Validation and approval, closing documents for FCCS; T&E (Expense reports, Travel requests, BD procedure; EMS (conference room booking system) and other). • Prepared reports\presentations\letters. • Drafting and translating documents \ communications upon the request of the GM or business need • Performed miscellaneous administrative tasks: archiving doc’s, contracts, acts and other official statements of various government institutions, creating and sending memos in order to ensure internal and external communication and distribution of documents. • Recruited assistants and trainees, trained and developed company’s assistance team • Welcomed guests and customers by greeting them in person or on the telephone; answered or directed inquiries.
- Апрель 2006 – февраль 2011
- 4 года и 11 месяцев
Personal Assistant to General Manger and Chairman of the Board
ZAO Merlion, Москва
Обязанности и достижения:
• Travel and accommodation arrangements and visa support for CEO/Chairman and for the entire Executive team. • Prepared expenses reports for CEO/Chairman. • Administrative arrangements of meetings and conferences. • Coordinated and supervised the work of secretarial staff and drivers (dotted line manager for 5 employees). Prioritized and delegated tasks, providing motivation for positive work environment and ensured accurate, on-time completion of projects. • Was involved into companies ad hoc projects when required. • Led the creation of the personal website for CEO, supervising the work of a designer and IT specialist. • Led the project of the building VIP-lounge in the office: managed a tender, hired architects and contract company for the construction, watched over the payment procedure. Worked closely with designers and decorators supervising the whole project. • Handled and distributed incoming telephone calls, and took messages for the CEO/Chairman. • Managed arrangement of personal/business meetings and appointments through MS Outlook on the daily basis. • Assisted wherever necessary in managing meetings of the Senior Management Team. • Coordinated issues, directives and events in conjunction with the company departments. • Developed and utilized filing systems. • Was the first point of contact for colleagues, business associates and clients. • Arranged birthday parties and gifts for CEO/Chairman and Executive team.
- Апрель 2005 – январь 2006
- 10 месяцев
Executive Assistant to GM & Receptionist
Imperial Hotel АА ***
Обязанности и достижения:
Provided full administrative support to the Manager and all Departments and organized meetings. • Accommodated and greeted large groups of clients & visitors. • Managed an internal hospitality suite. • Oversaw all reservations. • Reported any issues or faults to CEO. • Provided forecasts & reports on booking for CEO. • Coordinated the rostering of staff. • Worked closely with Managers on training & development of team. • Was responsible for the check in and check out of hotel guests/groups; maintaining guests/groups accounts. • Handling of cash and daily balancing of Front Office transactions. • Planning hotel department work for a day/week, coordinate & supervise work between other departments. • Developed and utilized filing systems. • Responded to client needs and provided additional support when necessary.
- Ноябрь 2004 – март 2005
- 5 месяцев
Deputy manager & Executive Assistant to CEO
The Red Lion Inn, UK
Обязанности и достижения:
• Worked directly with the General Manager supervising all activities of the business including employees, maintenance, sales, and profit/loss controls. • Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guests' related issues in accordance with the company goals. • Directed and managed property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). • Overviewed HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. • Ensured that product quality standards are met in all areas of the hotel in relation to the appearance, level of maintenance and cleanliness. • Oversaw the guest service functions to ensure the correct actions are taken to resolve guest complaints and ensure delivery of the superior guest service. • Met the clients’ demands and provided additional support when necessary. • Oversaw all reservations. • Performed stock taking ordering and stock control, cellar management.
- Март 2004 – ноябрь 2004
- 9 месяцев
Head of the Booking Department
Seymour House Hotel and Restaurant AA *** RAC **
Обязанности и достижения:
• Worked with bar & restaurant programme EROS system that regulated all orders and consolidated checks. • Performed stock taking ordering and stock control, cellar management. • Processed monthly expenses. • Screened of incoming calls and correspondence. • Oversaw all reservations (hotel & restaurant). • Assisted with sales and marketing efforts as directed by GM. • Directed and controlled hotel services to meet operational and financial goals through management of employees, as well as ensuring client satisfaction. • Managed important aspects of general administration, like weekly and monthly stock and consumption accounts, guest-lists, rooms’ booking etc, as required by Management.
- Февраль 2000 – ноябрь 2004
- 4 года и 10 месяцев
Head of the Booking Department
City Service Reservation Company “Aldiana Service”, Москва
Обязанности и достижения:
• Managed budgets as well as financial plans. • Maintained statistical-financial records. • Dealt with customer queries and complaints. • Managed hotel payments & accounts. • Legalization of visa support for foreign tourists. • Training & supervising new personnel. • Supervised sales managers & coordinated their work. Prioritized and delegated tasks providing motivation and creating positive work environment, and ensured accurate, on-time completion of the tasks. • Assisted in making, prolonging & analyzing the contracts with hotels in Moscow, ST-Petersburg & other cities in Russia. • Maintained correspondence with business partners on behalf of GM.
- Май 1999 – ноябрь 1999
- 7 месяцев
Senior Receptionist
Hotel “Serapsu” Beach Resort 5*
Обязанности и достижения:
• Met & accommodated large groups of tourists and visitors. • Supported and lead-managed Front Desk, Bell Desk, Health Club and Guest Services’ associates. • Prepared morning and evening Front Office reports. • Trained personnel for check in procedures, professional telephone etiquette, reservations, etc. • Ensured that group specifics as well as individual guests' requests were met. • Maintained correspondence with group and travel agents to answer special requests for rooms and rates. • Suppled orders and inventory. • Performed word processing, data entries and other miscellaneous duties delegated by the Deputy Manager. • Received and resolved guests' complaints and employees' issues. • Maintained accurate records including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservation cards. • Developed and utilized filing systems. • Was the first point of contact with colleagues, business associates and clients. • Event planning. • Monitored and processed clients’ expenses on a timely basis.

Образование

- Высшее образование
- Дневная/Очная
- 2003
Российская международная академия туризма
Специальность: Management in Tourism Industry and organization
- Высшее образование
- Заочная
- 2002
Филиал Самарской государственной экономической академии
Специальность: Economy and Management in Enterprise

Обо мне

Дополнительные сведения:

Additional information: • strong communication skill and professional integrity; • ability to build and maintain good relationships; • strong teamwork capabilities; • proactive and able to work without supervision; • excellent time management qualities and presentation skills; • ability to pick up new systems quickly; • confident, smart, professional, and courteous; • excellent interpersonal skills and telephone manner; • socially outgoing, ability to handle stress. Hobby: sport tourism, silk painting, classical and modern arts. Special skills Advanced knowledge of English, Computer Experienced with MS Word, Excel, Internet Explorer, Power Point, Outlook, EPOS, eForms T&E, Sharepoint; excellent organizational skills; verbal and writing communication skills; reporting skill; presentational skill.

Иностранные языки

Английский язык — cвободное владение

Водительские права

B — легковые авто

Фото, имя и контакты доступны только авторизованным пользователям

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