Менеджер по туризму

Была больше месяца назад

По договорённости

43 года (родилась 28 декабря 1981), cостоит в браке, есть дети

Ташкент

Бадамзар

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 7 лет и 3 месяца

- Апрель 2005 – июнь 2007
- 2 года и 3 месяца
Guest Relations/Executive Floor Assistant
Hotel InterContinental Abu Dhabi
Обязанности и достижения:
• Provide high volume service and functional assistance to all guests • Handle all guests complaints and take immediate actions • Report all operations defects and guest related complaints/comments daily to the Front Office Manager • Inspect frequently for cleanliness and orderliness, the lobby and cashier’s desk, on random basis, VIP room prior arrival
- Апрель 2000 – апрель 2005
- 5 лет и 1 месяц
Night Auditor/ Front Office Shift Leader
Hotel InterContinental Tashkent
Обязанности и достижения:
Night Auditor • Checking and calculation of Food & Beverage Recapitulation • Check Paymasters & Houseuse rooms • Preparation of Daily Gazette of Room Revenue • Preparation of Morning Managers’ Reports Shift Leader & Training Coordinator • Greeting of the guests • Check In/Out Procedure • Listen to complains from the guests and take action • Coordinate all incoming training for Front Office staff • Making Induction of the hotel & trainings for a new staff • Re-training of all F.O. staff (if it’s necessary)

Образование

- Неполное высшее образование
- Заочная
- 2005
Tashkent State University of Economics
Факультет: Marketing
- Среднее образование
- Дневная/Очная
- 2000
Uzbek-Turkish Girl High School

Обо мне

Дополнительные сведения:

Certificates  Certificate of English language interpreter  Certificate of Turkish language interpreter  Adobe Photoshop  Adobe Corel Draw  Certificate of successful achievement of the Priority Club Results In the months of August and September 2004  Certificate of Training & Development awarded to recognize successful completion of Orientation Program in April 2001 • Telephone techniques • Complain Handling • My Guest My Customer • I know what it takes • Be a name dropper • Leadership  Certificate of Training & Development awarded to recognize successful completion of Craft Training Certificate in December 2004  Certificate of the Best Employee of the Month in September 2004  Certificate of Appreciation of contributions to the success of the 26th Gulf Cooperation Council Summit 2005, Abu Dhabi, UAE  Certificate Achievement for successfully completed MARHABA Training Computer, Languages Trainings Obtained Telephone Operator • Answering phone calls • Sending/receiving faxes • Connecting internal/external lines • Taking messages Reception/Front Desk • Front Desk Standards Procedure • Handling Room Move • Handling guests complaints • Confidentiality of the guests Guest Relations • IHC Ambassador - Recognition Program • Priority Club Program • Working with VIP guests (VIP Greetings & Set Up) • Room Inspection • VIP Rating of the guests • Entertain the guests Reservation • Handling Hotel Reservation • Reservation through the Holidex System • Follow up with payment for local and international companies Food & Beverage Department • Standard Banquet Service • Working and assistance in hotel banquet functions Компьютерные навыки: MS-DOS; Windows 9x, MC Office 9x, 2000; Internet, E-mail, Fidelio System, Opera PMS System, Adobe Photoshop, Adobe Corel Draw